Customizable customer support and business compliance platform
July 23, 2024

Customizable customer support and business compliance platform

Barbara Hilbun | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM watsonx Assistant

We have set the most reliable customer support system with this platform. IBM watsonx Assistant can sample large volumes of financial data and offer useful insights on market trends. It has saved me more than 40% 0f my time in automation of data entries on repetitive tasks. It has mitigated negative risks that could lead to poor decision making from analysis of historical data.

Pros

  • Provision of financial insights from market trends.
  • Automated generation of daily reports.
  • Mitigation of risk portfolio.

Cons

  • The focused objectives have been implemented with current features.
  • The continuous upgrades keeps everything on the right path.
  • Improved client relations has lead to positive ROI.
  • We have been able to achieve most set objectives.
This is the most crucial platform in the history of our organisation in provision of right measures to meet financial goals. It has saved the customer support team more time than ever and have fully focused on critical customer relations tasks. I have gained more insights on investment portfolios and risk management. This is the best business model for monitoring routine tasks and building stable customer inquiry system.
The integrated AI system enables my team to analyze customer data and sample their insights. The AI feature saves time and cost used in manual data entries with automated system. The NLP capabilities have boosted the research base with provision of accurate information from natural language queries. It makes it easier to retrieve data from our customers and conduct thorough research.

Do you think IBM watsonx Orchestrate delivers good value for the price?

Yes

Are you happy with IBM watsonx Orchestrate's feature set?

Yes

Did IBM watsonx Orchestrate live up to sales and marketing promises?

Yes

Did implementation of IBM watsonx Orchestrate go as expected?

Yes

Would you buy IBM watsonx Orchestrate again?

Yes

This is the right platform for assessing investment risks from available data. It provides daily insights that enables my team to make the right financial decisions. It has automated most client services from customer support infrastructure enhancing quick service delivery. IBM watsonx Assistant offers latest regulatory changes in financial markets that enables the enterprise to meet set international regulations.

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