Overall Satisfaction with IBM Web Content Manager
I participated in an implemention of IBM WCM as an external facing site for our customers. It's blended with portlets to provide a personalized experience for our customer's clients. The system enables content authoring to be put in the hands of marketing with no or minimal IT knowledge.
- Blending workflow perfectly with every component, item or content in system, thus maintaining accuracy of content
- Keeping versions and history of all changes made, while providing details on when, and by whom it was changed. In this way, restore is easy and straightforward
- Large set of components provided out of the box to ease building the authoring environment
- Integration between portal pages and WCM is still not optimal, although the introduction of managed pages is a huge improvement. But adding all the changes on page and WCM in one project and one workflow is still not easy
- Linking portal pages to site area only, and requiring a site area for each content isn't liked by customers
- Some features like, number of views, adding comments, etc. should be out of the box
- Some features that depend a lot on theme libraries, especially Dojo libraries, like tagging and ratting should be enhanced
- Being a system designer, not user, I try to design a system as efficiently as possible to increase employee efficiency by using the skill set effectively
I used Liferay WCM; the open source system is too customizable such that what you get out of the box is not adequate. However, the portal pages in Liferay blend better with WCM than IBM: This is not always an advantage if you want to build a WCM site separated from portal pages. In general, a comparison between Liferay and IBM isn't valid in my opinion, IBM WCM is a more stable product and I certainly recommend it over Liferay
HCL Digital Experience Feature Ratings
Using IBM Web Content Manager
IBM Web Content Manager Implementation
- Vendor implemented
IBM Web Content Manager Support
Pros | Cons |
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Good followup Knowledgeable team Problems get solved Support understands my problem Quick Initial Response | Escalation required Difficult to get immediate help |
Using IBM Web Content Manager
Pros | Cons |
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Like to use Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- in place editing
- rating and tagging
- forms
- comments on content