Skip to main content
HCL Digital Experience

HCL Digital Experience
Formerly IBM WebSphere Portal & Web Content Manager


What is HCL Digital Experience?

HCL Digital Experience is based on the former IBM Web Content Manager and IBM WebSphere Portal products, acquired by HCL Technologies from IBM in late 2018. The product allows the user to create, manage and deliver engaging omnichannel digital experiences…

Read more
Recent Reviews

TrustRadius Insights

IBM Web Content Manager has been widely utilized by Enterprise Content Management departments to implement customized digital solutions …
Continue reading

The WCM Factory

2 out of 10
August 25, 2015
My client is located in more than 35 countries.
As you may imagine each countries has their own business activities and particularity.

The …
Continue reading

WCM's Review

9 out of 10
March 20, 2015
It is for B2E and e-Newspaper.
We are using this product as Enterprise level Content management across a whole organization which includes …
Continue reading

Java Applet editor is pain.

1 out of 10
April 04, 2014
We used IBM Web Content Manager for our website content management system and we did support for other companies that used IBM WCM …
Continue reading

Banco Itaú

10 out of 10
March 04, 2014
Hemos usado este administrador de contenidos para el Nuevo sitio publico de Banco Itaú Chile. Gradualmente hemos introducido esta …
Continue reading
Read all reviews

Popular Features

View all 16 features
  • Role-based user permissions (5)
  • Code quality / cleanliness (5)
  • Admin section (5)
  • Page templates (5)
Return to navigation


View all pricing

What is HCL Digital Experience?

HCL Digital Experience is based on the former IBM Web Content Manager and IBM WebSphere Portal products, acquired by HCL Technologies from IBM in late 2018. The product allows the user to create, manage and deliver engaging omnichannel digital experiences to audiences with responsive content,…

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

19 people also want pricing

Alternatives Pricing

What is Kentico Xperience?

Kentico is a web content management system for building websites, online stores, intranets, and Web 2.0 community sites. Kentico CMS uses ASP.NET and Microsoft SQL Server for development via its Portal Engine, using Visual Studio, or through Microsoft MVC.

What is Umbraco CMS?

Umbraco is an open-source .NET Core CMS with over 700,000 active installs worldwide and with more than 200,000 active community members. It was first released on February 16th, 2005, and is still to this day an open-source project backed by a commercial company. To ensure Umbraco is always running…

Return to navigation

Product Demos

Learn What's New in HCL Digital Experience


XDT Video Manager - Built for HCL Digital Experience


HCL Digital Experience 101

Return to navigation



This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Avg 8.0

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

Avg 8.1

Web Content Creation

Features that support the creation of website content.

Avg 7.5

Web Content Management

Features for managing website content

Avg 7.1
Return to navigation

Product Details

What is HCL Digital Experience?

HCL Digital Experience Competitors

HCL Digital Experience Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

HCL Digital Experience is based on the former IBM Web Content Manager and IBM WebSphere Portal products, acquired by HCL Technologies from IBM in late 2018. The product allows the user to create, manage and deliver engaging omnichannel digital experiences to audiences with responsive content, targeted offers, seamlessly integrated applications and consistent branding across channels (web, mobile, and hybrid mobile/web applications and more).

Amaxus CMS (discontinued), Microsoft SharePoint, and Oracle WebCenter Content are common alternatives for HCL Digital Experience.

Reviewers rate WYSIWYG editor highest, with a score of 7.

The most common users of HCL Digital Experience are from Enterprises (1,001+ employees).
Return to navigation


View all alternatives
Return to navigation

Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

IBM Web Content Manager has been widely utilized by Enterprise Content Management departments to implement customized digital solutions for clients in various industries, such as Health, Insurance, and Telecommunication. This versatile platform has proven instrumental in addressing a range of business challenges and requirements. With its latest releases, the platform has significantly improved usability, making it more user-friendly and accessible even for non-technical users.

One of the standout use cases involves a client with a global presence in over 35 countries. Each country had its own unique business activities and requirements. The client needed a robust and multi-language CMS that could be easily managed by their marketing teams, without extensive IT knowledge. IBM Web Content Manager seamlessly met these demands, empowering content authors while ensuring consistency across multiple regions.

The product has also been recommended for its capabilities in customizing workflows, delivering personalized content, fostering interactive and collaborative features, and enabling syndication of libraries. Furthermore, IBM Web Content Manager has played a crucial role in the development and revitalization of Banco Itaú Chile's public site. Through gradual adoption in version 7, the technology helped transform their online presence.

Organizations have leveraged this product for enterprise-level content management across Intranet and Internet applications. It has facilitated federating Java applications onto a single support node for streamlined promotion and contributed to maintaining a global approach to federation with regards to document usage, versioning, and publishing. In addition, IBM Web Content Manager has proven effective in addressing user interface problems through implementing UI in JSR286.

Moreover, the platform has successfully driven corporate customer websites while integrating marketing and eCommerce sites to provide users with a consolidated experience. Clients have utilized IBM Web Content Manager to build content-driven websites or web portals comprising various components such as sites, site areas, web content objects, and library resources.

An insurance client found value in using IBM Web Content Manager to publish marketing materials like brochures, publications, news, and articles. Additionally, the tool has been employed for website content management and providing support to other companies utilizing different versions of IBM WCM.

Furthermore, IBM Web Content Manager has played a pivotal role in the installation of IBM WebSphere Portal systems and IBM Connections Systems while offering technical assistance to customers.

Overall, IBM Web Content Manager offers a comprehensive suite of features and functionalities that cater to diverse use cases across industries. Its recent usability improvements have made it more accessible to non-technical users, empowering marketers to take control of content creation and management.

Helpful Preview Environments: Many users have found the different preview environments in IBM Web Content Manager to be helpful in visualizing how the page will look once the information is published. This feature has been praised by multiple reviewers for its ability to provide a clear understanding of the final user experience.

Out-of-the-Box Content Syndication: The out-of-the-box content syndication feature in IBM Web Content Manager has been appreciated by several reviewers. This feature allows contributors to publish multiple content and pages simultaneously, improving efficiency and streamlining the publishing process.

Personalized Role Management: Reviewers have highlighted personalized role management as a strong tool in IBM Web Content Manager. This feature enables users to manage custom content actions, such as viewing, editing, deleting, and publishing or expiring contents. Its flexibility and effectiveness have been commended by multiple users.

Difficult and lengthy task to apply multiple changes to an authoring template: Several users have found it challenging and time-consuming to make multiple modifications to an authoring template in IBM WCM.

Struggles with outdated content: Some reviewers have experienced issues when dealing with content that has not been updated for a long period of time, causing the tool to struggle in managing it effectively.

Complex set-up, configuration, and integration: Many users have expressed frustration over the lengthy process required for setting up, configuring, and integrating IBM WCM. They have mentioned that tasks like installing a new node or deploying tasks were not straightforward despite the availability of well-documented steps.

Users have provided several recommendations for improving the product. They suggest enhancing the samples and guides for developers, providing certification programs, and offering training tutorials to enhance the user experience. Users also appreciate the great user support provided by the product. Furthermore, users note that the product's longevity in the market has allowed it to outlast competitors in the Horizontal Portal and Digital Experience Platform categories. They highly recommend the product to other users and banking clients.

Attribute Ratings


(1-11 of 11)
Companies can't remove reviews or game the system. Here's why
Jean-Luc Taillandier | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
  • IBM Wepshere Portal is a good approach to federation as it contains with multi-channel capabilities, with internal proxy
  • Integration with Domino and Tivoli augment productivity for some integrated tasks (notification, awareness, etc.)
  • Form eXperience Builder is a great product to construct basic application to integrate workflows, forms and surveys
  • Most Products must be integrated with the FileNet, Case, Connections suite
  • Reduce time to required to assemble each product . It's quite difficult and we wast a lost of prototyping time trying to find a good configuration
  • Some products with a level for assembly are not compatible if installed together
  • It takes too long to install WPS / Case Manager / Digital Data Connector / Connections and Domino. I would like to see a basic architecture to expose service mail, blog, share file, share mail, meeting etc. I am waiting your Connections Pink solution impatiently!
  • I would like to see a more out-of-the-box solution so that we do not have to focus our energy in installing clusters or configuring the platform
  • Most of our customers are not ready to share data in the cloud, and there is a need for a real store and secure solution for administration and banking users who prefer on-premise solution. I am a big fan of your ECM /Portal /Social/ collaborative on-premise solutions. I would like to see better packaging to reduce costs and promote real use cases for administration and banking
  • Please integrate E-commerce elements in your suite.
  • Please make practice and certification easier (It should be free). Do not expire certifications.
  • Please facilitate contacts with support experts, specialists, and not just PMR contacts who are not qualified to help us. I would like engagement with support to be much more efficient and the support team to me more responsive.
Sowmyamaruthi Lattala | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • With Version 8.5, IBM Web Content Manager introduced in place editing capabilities which allow authors to make content edits on sections of the page instead of going to the content itself. This feature allows authors to make changes in context of the page and preview changes within the actual look and feel of a live page.
  • Projects provide a collaborative atmosphere for the author community so that authors can interact and work as a team to manage inter-dependent content changes under one project and publish all changes at once, instead of working separately on individual content changes. This brings awareness across authors in an organization and easy knowledge share.
  • IBM Digital Data Connector is a cool feature that allows [users] to integrate external content sources onto the portal using IBM Web Content Manager presentation components. This allows UI/UX designers to present integrated external data in any manner they want, manage UI changes with an underlying approval process and leverage syndication to push changes live immediately.
  • IBM Web Content Manager offers a targeted content feature that allows business users to deliver personalized content to customers based on customer demographic information, browsing history and other transaction related information. Any rules created follow the publishing process thereby making it just a configurable item resulting in less turn around to turn on the feature on a website.
  • IBM Web Content Manager offers 'multi lingual solution' out of the box which allows content creation for almost all popular languages.
  • Syndication feature has improved a lot and it now provides a detailed views comprising of 'failed items', 'items that have syndicated successfully, 'items in queue'. Failed items view provides detailed and clear cut information of what resulted in failure helping IT to troubleshoot problems easily.
  • Projects provide a collaborative way of managing content changes on a website. However projects cannot be used with a workflow as such. Though different phases in a project can be tied to workflow actions, the real benefits of a workflow on the project are missing.
  • IBM WCM is a bit of a heavy weight component because of the DOJO framework it comes with. Though IBM has improved this over the years, it is still unable to come out of the DOJO framework and leverage some of the best-used frameworks like jQuery.
  • Somehow IBM WCM is best suited with a portal, as a standalone WCM server. IBM Web Content Manager is not that robust providing data to external websites.
Shan Alam | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • We can implement better user interface using websphere portal.
  • We can separate our module in separate portlets.
  • We can integrate all types of technology with webphere portal.
  • It has so many inter application running. Reducing applications will help for performance.
Score 10 out of 10
Vetted Review
Verified User
  • Well designed web content management system with clearly defined relationships between the various web content objects such as sites, site areas, authoring templates, presentation templates, library resources, components, web content objects, etc.
  • Can create robust content creation and publishing workflows with workflow stages and workflow actions
  • Web Content can be rendered on multiple devices and browsers in a responsive and adaptive manner.
  • IBM Web Content Manager should provide some easily usable connectors through a GUI to connect to bring content from custom data sources including connecting to Salesforce and custom databases.
  • Should further optimize and enhance creation of rich and responsive content driven UIs on various digital channels.
  • Should further optimize and enhance content personalization features.
Arwa Nababteh | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • Blending workflow perfectly with every component, item or content in system, thus maintaining accuracy of content
  • Keeping versions and history of all changes made, while providing details on when, and by whom it was changed. In this way, restore is easy and straightforward
  • Large set of components provided out of the box to ease building the authoring environment
  • Integration between portal pages and WCM is still not optimal, although the introduction of managed pages is a huge improvement. But adding all the changes on page and WCM in one project and one workflow is still not easy
  • Linking portal pages to site area only, and requiring a site area for each content isn't liked by customers
  • Some features like, number of views, adding comments, etc. should be out of the box
  • Some features that depend a lot on theme libraries, especially Dojo libraries, like tagging and ratting should be enhanced
August 25, 2015

The WCM Factory

Julien Diet | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
  • Multi-language implementations
  • It's easy to create a complex page with the Authoring/Presentation templates.
  • A good range of different components (HTML, JSP, Navigator, ...)
  • No interruption (stabile)
  • WCM 7 don't work properly with all browsers (specially IE).
  • There are also some problems with the JRE installed on the machine on clients.
  • When you have a lot of libraries, you have to conform to the inter-library references.
  • Therefore that's hard to maintain clean a large quantity of library) .... and gradually it becomes impossible to flush those references.
  • A specific development cost a lot.
  • Could be a good thing to make easier the development of portlets.
March 20, 2015

WCM's Review

Habeep Raguman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • It allows you to approve the content in various level before it is published
  • Authorization is very powerful and you can decide whom you want to render (group wise)
  • Performance-wise it is great, and it has a powerful search engine
  • Some of the built-in components (Menu Component, File Resource Component and etc) are powerful and very useful
  • Deployment is very simple, as is moving from one environment to another environment by using WCM syndication
  • WCM Syndication needs to be improved
Alvaro Pariente Alonso | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
  • Different preview environments such as authoring and delivery lets us see in detail how the page will look like once we publish the information to the final user. Its out of the box content syndication helps the contributor to publish multiple content and pages at the same time.
  • Personalized role management is a strong tool to manage custom content actions in terms of roles to view, edit, delete or publish/expire contents. Role management and deep analysis is a mandatory task when deploying a website and IBM Web Content Manager contains, out of the box, an inheritance and personalized role management within the content.
  • Workflow customization is one the most notable strengths for end users giving them the possibility of defining any workflow for content publication such as email, pre-publish, review etc. This fulfills an important requirement that clients often ask for.
  • IBM has worked hard on social collaboration solution and the final result is IBM Connections. This next generation solution provides a great integration for all collaboration requirements: communities, forums, profile, networking,etc. IBM Web Content Manager can be integrated with it as a full content repository providing a broad solution in terms of web and social collaboration.
  • IBM Content Manager is provided through WebSphere Portal with a strong architecture ensuring performance, tuning, easy deployment and security aspects.
  • Applying multiple changes to an authoring template is a difficult and lengthy task. Problems usually occur when contents have not been updated for a long period of time and the tool does not know how to deal with it.
  • Reliance on the WebSphere Portal architecture has some disadvantages as well. These are more related to hardware than software, and could result in some architecture problems if the tool evolves
  • Set-up, configuration, integration (LDAP, others) takes long time. There are a lot of well documented steps but sometimes installing a new node, or deploying tasks are not out of the box. This should be taken in consideration in new releases.
  • The possibility of attaching multiple documents as a single content item should be an out of the box capability. An add-on was required to provide this common need.
Score 1 out of 10
Vetted Review
Verified User
  • Workflows are very configurable.
  • WCM allows you do variety of web publishing
  • User rights management is enterprise level
  • Search is not working well. We could not get it work even we worked it with IBM support.
  • Java Applet in Ephox editor is pain. You have to watch that you update your Java version correctly or You cannot edit anything. This might work somehow on enterprise environment with tight workstation configuration. I think that Java Applet editor is the worst part of IBM WCM
  • IBM WCM needs lot of capacity on database and appserver.
March 04, 2014

Banco Itaú

david cortes garate | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • manejo de sesión [session management]
  • reescritura de url [URL rewriting]
  • cajas negras de password [password black boxes]
  • Administracion de contenidos para imagines: hoy en la version 7 ya podemos seleccionar un grupo de imagenes y cargarlas con 1 solo clic. A diferencia de la version anterior, donde teniamos que catalogar imagen por imagen en una tarea tediosa y titanica (castigo para la pobre persona que tenia que subir una publicación).
  • [Content administration for images: today in version 7 we can finally select a group of images and upload them with a single click. This is unlike the previous version, where we had to identify each image, a tedious and titanic task (a punishment for the poor person who had to upload a publication)].
Return to navigation