iCIMS Platform Review from an Enterprise-Client Perspective
December 22, 2017
iCIMS Platform Review from an Enterprise-Client Perspective
Score 8 out of 10
Vetted Review
Verified User
Software Version
iCIMS Recruit
Overall Satisfaction with iCIMS Talent Acquisition Software Suite
Our organization is complex with multiple legal entities and thousands of locations which include unionized facilities. We utilize iCIMS to post and manage the hiring process for all US-based external and internal competitive jobs across our organization. The Recruit module is also utilized (to a lesser extent) in 6 other countries and 3 languages.
- Configurability; they give a great deal of control to the company. Having this flexibility means you can be more agile in your approach and don't have to pay a fee every time you want to make a small update.
- Training Resources; iCIMS has a robust knowledge base on their help site and I rarely find an article or video that's out of date (how they manage to create new content and keep all the existing content up to date is beyond me!). Their training team is fantastic and they regularly host pieces of training for both Recruiter Users and User Admins at their offices which are free of charge to their clients - if you can secure a spot, that is- they tend to fill up quickly!
- Searching/Reporting; I provide this 'pro' of the iCIMS platform somewhat cautiously for two reasons. First, I don't have much experience in this area outside of iCIMS. And secondly, I've gotten feedback from end users that it's confusing. But, I'm still listing this as a 'pro' because as I've become adept at building queries, I can see a ton of capability. A User Admin or Super User who is comfortable navigating the system and with a good awareness of their platform can build quite detailed and sophisticated searches that provide hugely valuable information. Recruiting Users, who have a more narrow scope in the system may need some training to get what they need. I do know that iCIMS is working on the interface to make searching more intuitive for recruiters - similar to other search forms they may use to look for passive candidates online.
- Conditional Logic; This is the biggest opportunity for improvement for iCIMS. Not having this functionality becomes an issue when we want to prevent users from doing something based on a set of other - sometimes unrelated - conditions. Conditional logic would allow us to set up a more prescriptive process which would reduce user error and help maintain compliance. They have JUST released some promising new functionality in this area and I hope to see similar types of improvements around conditional logic elsewhere in the platform soon.
- Onboarding; Okay, we all know the purpose of an Applicant Tracking Systems is (at least historically) to track APPLICANTS. But if you've been involved in attempting to design a streamlined onboarding process, you know it's a beast all it's own. The capabilities of the Onboard module in iCIMS are . . . acceptable. It's functional, but it's not great. For the company with less complexity, I think the Onboard module would be a wholly sufficient. However, for more complex organizations, what's lacking becomes a bit more obvious (conditional logic would also be a huge win if applied to the onboarding module!)
- As with almost everything in iCIMS, you do have the ability to configure the content of the onboarding portal(s) to your liking. However, the user-interface itself leaves a lot to be desired and isn't nearly as sleek as the rest of the platform. They've recently released an update with some improved functionality and it seems like they are beginning to dedicate more resources to this area, so that's exciting. We've had over 15k new hires funnel through our onboarding process in iCIMS this year so by no means is this a deal breaker but I do hope for some functional and aesthetic improvements in the coming year.
- The adoption of iCIMS across our business has provided a great deal of visibility into our processes. The integrations we've made with vendors (pre-employment screening, assessments, WOTC, etc) have provided us with the opportunity to use this technology as a way to reduce process variance across the enterprise and the benefit of that to an HR function cannot be overstated! Process consistency means better workforce analytics, improved compliance, easier system administration and training, and a better end user and candidate experience. iCIMS has been the vehicle by which we are improving our HR processes.