A good solution for managing [...] Research Quality Management Systems
August 08, 2024

A good solution for managing [...] Research Quality Management Systems

Nicola Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Essentials

Overall Satisfaction with Ideagen Quality Management

Our department (Research and Development within [...] organisation) use Ideagen Quality Management for document management/version control, CAPA control and safety reporting.

Pros

  • User friendly system
  • Easy to navigate
  • Templated processes make inputting streamlined

Cons

  • Customer services are not easy to contact
  • Customizing templates isn't easy
  • Adding a customer service real time chat service
  • Ideagen Quality Management was a competitive solution for our [...] department
  • The system has positively impacted our internal quality management processes
Generally very user friendly system which is easy to navigate for the non IT-savvy!

Do you think Ideagen Quality Management delivers good value for the price?

Yes

Are you happy with Ideagen Quality Management's feature set?

Yes

Did Ideagen Quality Management live up to sales and marketing promises?

Yes

Did implementation of Ideagen Quality Management go as expected?

Yes

Would you buy Ideagen Quality Management again?

Yes

The system works well for document management/version control with easy to navigate audit trails.
We are using the new functionality with the cloud based version to distribute and acknowledge SOPs within the department.
Well suited for safety reporting, easy to locate historic records or group records for particular studies.
Good for recording and tracking CAPAs.

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