Item: Ideagen Quality Management
Rating: 8
Author: Alex Howard

Overall Satisfaction with Ideagen Quality Management

Use Cases and Deployment Scope

I use Ideagen Quality Management to collate all raw material specs and create our finished product specs. It is our space to hold all our SAQs and supplier details. It ensures technical compliance for our products as well as consistency across declarations. We have a core range which remains relatively stable through the year, but also have a variety of limited time offers throughout the year, so an online system will help this quick turnaround for new products.

Pros and Cons

Pros

Communication
Technical support
Reliable

Cons

Technical glitches (buttons not appearing when they should)

Usability

I find the system okay to use, and I'm sure with time it will be easier. But I have found a number of technical glitches in the last few months - but these have been quickly resolved by Ideagen Quality Management. I have regular catch ups with support in order to ensure I can ask any questions needed.

Key Insights

Do you think Ideagen Quality Management delivers good value for the price?

Not sure

Are you happy with Ideagen Quality Management's feature set?

Yes

Did Ideagen Quality Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Ideagen Quality Management go as expected?

Would you buy Ideagen Quality Management again?

Yes

Likelihood to Recommend

Holds raw material and finished product data, and is easy to activate/deactivate specs as required. Useful for holding all supplier data on GFSI accreditation and alerts you when certification has expired and requests an update on your behalf. Allergens and nutrition in clear and easy to use format, for both raw materials and finished products.

Comments

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Great service

Software Version