I can't believe the positive reviews of iDrive. It can't be just me.
Kathleen Allardyce | TrustRadius Reviewer
January 18, 2019

I can't believe the positive reviews of iDrive. It can't be just me.

Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with IDrive

I tried to use iDrive to backup my PC. However, it didn't work. I went with iDrive because I could do an offline backup to start, which saved me untold hours backing up online.

When iDrive finally got around to uploading the data from the disk they provided, I found that the backup didn't work. It was running at night for 12 hours and backing up files that hadn't been changed. It almost looked like it was doing a full backup rather than incremental. I worked with their Tech Support several times and got to a Tier 2 tech who said that there were others with the same problem and he'd escalate to the "Back End" team for a resolution.

When I didn't hear back, I contacted billing for a refund. They were going to prorate the refund because "they had allocated room on the server for the data they'd uploaded." After threatening to start a dispute through my credit card company, they decided that they'd process a full refund.

  • The offline initial backup is great - if it would work.
  • The operation of their software.
  • Their tech support.
  • Their customer support.
  • Using iDrive has taken too much of my time, having a negative impact on revenue.
Until they get themselves together, I can't think of a scenario where their service is well suited. But, since that's too short of a response, I'll just have to say that their product isn't well designed. It starts a backup as soon as it is installed without any schedule set. I spent a day talking to my ISP and computer tech trying to figure out why my internet was messed up. Finally, I looked at their software and discovered it was backing up all by itself.

IDrive Feature Ratings

Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
Not Rated
File search
Not Rated
Device sync
Not Rated
User and role management
Not Rated
File organization
Not Rated
Device management
Not Rated
Performance
Not Rated
Reliability
Not Rated
Storage Reports
Not Rated