Jam today!
September 30, 2022

Jam today!

Hugh McLarty | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with IDrive

We use it to automatically backup 2 of our admin computers. The system has been very slow and access to the iDrive accounts department is difficult to find on their menu structure. Filled with frustration and needing to cancel, then you will find it difficult to find without a phone call to them. This auto subscribing is there hoping that you will forget to renew....which we did last year. A business practice which I loathe. I also receive emails from them confirming that you cannot cancel in a reply to their email. When they confirmed the route to take, the option given was to cancel there and then. There was no grace period to transfer your data, fortunately I spent hours the day before to transfer my important data.
This business sucks and there are better cloud storage companies than this sham.
  • stores info in the cloud.
  • remove auto subscriptions
  • Make it easier to cancel subscriptions. and remove auto Credit card details.
  • Allow a grace period of say two weeks to transfer data
  • nothing, it can be replicated elsewhere without the hassle.

Do you think IDrive Online Backup and Object Storage e2 delivers good value for the price?

No

Are you happy with IDrive Online Backup and Object Storage e2's feature set?

No

Did IDrive Online Backup and Object Storage e2 live up to sales and marketing promises?

No

Did implementation of IDrive Online Backup and Object Storage e2 go as expected?

No

Would you buy IDrive Online Backup and Object Storage e2 again?

No

The set-up of auto renewals can only work if it is easier to cancel before the renewal. The business set-up does not rely on a good product, but relies on the difficulty in cancelling.

IDrive Online Backup and Object Storage e2 Feature Ratings

Versioning
Not Rated
Video files
9
Audio files
9
File search
7
Device sync
1
User and role management
5
File organization
5
Device management
1
Performance
3
Reliability
7
Storage Reports
1