Item: ignio AIOps
Rating: 10
Author: Georges Kerbage

Use Cases and Deployment Scope

Ignio is widely used across our organisation. It is the automated tool of choice to automate the closure of Incidents and requests hitting our queues, Ignio currently deals with over 35000 tickets a year without any problems.

Pros and Cons

Incident closure Automation
ServiceNow requests Automation
Self Heal feature
Change Request automation

Simplify user management
More detailed dashboard
Additional out of the box use cases

Return on Investment

Positive, 60% reduction in our incident queues
Positive, 35000 + tickets closed a year
5800 plus man hours saved in 1 year

Support Rating

We have built a healthy relationship with the vendor support team throughout the implementation phase, all incidents raised were resolved within the SLA without a fail

Key Insights

Do you think ignio AIOps delivers good value for the price?

Yes

Are you happy with ignio AIOps's feature set?

Yes

Did ignio AIOps live up to sales and marketing promises?

Yes

Did implementation of ignio AIOps go as expected?

Yes

Would you buy ignio AIOps again?

Yes

Usability

Ignio delivering to our expectation and desired Business outcome

Likelihood to Recommend

Ignio has the flexibility to be implemented in any size organisation, and handle well complex environments where security restrictions in place. We use Ignio to automate, incidents, requests and change governance, and this is working well and saving approximately 5800 man hours a year.

Ignio Delivers!

Overall Satisfaction with ignio AIOps