Ignio AIOps is a good tool to reduce support tickets, reduce outages and self-heal
March 09, 2022

Ignio AIOps is a good tool to reduce support tickets, reduce outages and self-heal

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ignio AIOps

We use Ignio AIOps to automate services and reliability alerts. We have implemented self-healing with this automation. We have developed Ignio AIOps automation to be configurable allowing them to be reused across applications. This has allowed us to reduce costs and outages. The tool works well with other alerting applications and interfaces with Service Now. We have implemented the automation to work seamlessly with our support team by reassigning any tickets that the automation cannot resolve to them.
  • Health checks can be run at scheduled times (Every 8 hours for example).
  • Running on attributes to determine what actions to take.
  • Interfacing with other systems.
  • Add real time monitoring.
  • Create a functionality that would allow a simple file of attributes to be created and configure the system based on that file. Currently, minor additions need to be made in order for a new system/application to use the automation with its attributes.
  • A more condensed training for developers to just do minor automation, such as adding additional apps/systems to existing configurable automation.
  • Interfaces
  • Configurability
  • Reassignment to support queue when self-healing doesn't work or only alerting is set up.
  • Reduced support tickets and cost.
  • Reduced outages for business.
  • Freed up support staff.
We generally use Ignio AIOps. It is flexible and works well for AIOPS.

Do you think ignio AIOps delivers good value for the price?


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Did ignio AIOps live up to sales and marketing promises?


Did implementation of ignio AIOps go as expected?


Would you buy ignio AIOps again?


It's good for issue resolution, user access request automation, standard report generation, health checks, executing self-healing as configured in the attributes.

Currently not good at real-time monitoring to trigger an action. Health checks have to be on a scheduled basis.