Upbeat and Animated about ignio
May 01, 2021

Upbeat and Animated about ignio

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ignio AIOps

We are using ignio in our IT organization as our nterprise solution for AIOps. We are using the tool to centralize the automated operational improvements we are making in our desktop, infrastructure, and ERP operational areas. The goal is to not have these operational improvements developed locally by local teams or managed locally by local staff but to centralize these operational outcomes and apply the opportunities across the enterprise.
  • The Desktop tool is easy to implement and provides us a lot of operational data that isn't cluttered with the cyber data that is needed by other teams. There is a need for the cyber discovery tools, but this is not that tool and the cyber tools are not this tool.
  • Providing a centralized location for your operational improvements instead of having decentralized teams that rely on localized expertise apply operational improvements that are bespoke one-offs.
  • The data and dashboards allow for easy discussions on the time activities avoided or saved. This data complements the operational health data for the enterprise as it focuses your attention on what ignio AlOps has done for you.
  • There is a lot more the desktop tool can do. For example, we need to apply an upgrade to get the tool to talk to our infrastructure while employees are working from home. The tool was initially installed with the assumption that the desktops would be in UserLand. Instead after COVID-19 the desktop/laptops have been used for over a year on people's home networks. As of right now, we have to sync when the devices are connected to VPN. Moving forward with the upgrade, we will be getting this data over TLS when they are connected to the untrusted networks.
  • The concept of ignio AlOps requires OCM efforts within most operational teams. This isn't necessarily the fault of the tool itself, but when implementing ignio, or any AIOps tool, the team will get a lot of pushback as an outside team is centralizing the operational improvements. The tool should have a centralized intake process that will allow the collection, ranking, and management of automation opportunities. ignio AlOps should then simulate the proposed efficiencies from implementing something within the backlog. Right now a lot of local teams are having a hard time getting on the same page as the enterprise teams, and a common methodology for prioritizing (even if overly simplistic) would go a long way to enterprise planning.
  • These tools are very new and things get added to them all the time. There should be a way for the product's stakeholders and process owners to understand the additional value ignio AlOps is gaining over time.
  • We have had a positive impact on ROI
  • We have had a positive impact on hours saved
We have had them develop custom operational additions for us.

Do you think ignio AIOps delivers good value for the price?


Are you happy with ignio AIOps's feature set?


Did ignio AIOps live up to sales and marketing promises?


Did implementation of ignio AIOps go as expected?


Would you buy ignio AIOps again?


Some teams have a problem getting on board with the tool. I suspect this would be the case for any AIOps tool.
The desktop tool has helped us get our hands around the state of our desktop machines. The user is able to resolve commonly experienced issues they normally would need to call the help desk about. The tier-2 desktop support individuals can read the situational awareness of the device.

Another scenario that is great is the centralization of operational scripts. This allows for bespoke customizations needed for a given solution be moved away from that solution into Ignio. This gives you a common place to manage these solutions.