Ignio AIOPS the future of digitizing support - Key enabler
May 29, 2021

Ignio AIOPS the future of digitizing support - Key enabler

Helen Buchanan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ignio AIOps

Ignio AI OPS is used as an enterprise solution to manage automation and integration multiple back end processes and systems. To date we have automated over 40% of our catalogue and support tasks using Ignio AI OPS. My department is responsible to deliver IT Infrastructure support across the enterprise.
  • Future proofing technology.
  • Reduced turnaround time for requests.
  • Integration capabilities with our bot to manage end to end user engagement.
  • Reseller best to advise.
  • We are a consumer not an operator.
  • Contributed to a 30% drop in operate costs.
  • Reduced turn around time.
  • UX - speed of return to productivity.
No issues raised by reseller.

Do you think ignio AIOps delivers good value for the price?

Not sure

Are you happy with ignio AIOps's feature set?


Did ignio AIOps live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ignio AIOps go as expected?


Would you buy ignio AIOps again?


Back end process seamless to users. Support teams have not shared any concerns.
Speed and ease of integration with legacy solutions; future proofing automation and innovation.