Automation First Across Business
May 19, 2021
Automation First Across Business
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ignio AIOps
It is used across several business units like Finance, Funeral Care & IT to ensure resiliency, autonomous operations, and incident resolutions by self-healing.
- Event management
- ITSM integrations
- PAM tool integration
- Email notification
- Detailed realtime business dashboards
- More OOB technologies
- Self detection of errors or discovery
- Looks good in terms of pounds saving and effort reduction by incidents.
Do you think ignio AIOps delivers good value for the price?
Yes
Are you happy with ignio AIOps's feature set?
Yes
Did ignio AIOps live up to sales and marketing promises?
Yes
Did implementation of ignio AIOps go as expected?
Yes
Would you buy ignio AIOps again?
Yes
Using ignio AIOps
500 - IT Operations
- Autonomous incident resolution
- Command center
- Business checks
- Funeral care BU
- Avoid email delay
- Business aware command center
- Parallel tool as MOM
- Patching and server provisioning
Evaluating ignio AIOps and Competitors
- Price
- Product Features
- Product Usability
Product Features were good in terms of autonomous Operations
Would like to understand more on SDLC and security in terms of the PEN Test.
- Ivanti Service Manager (powered by Heat)
Self HEAL OOB Capabilites
ignio AIOps Implementation
- Implemented in-house
- Third-party professional services
digitate
Change management was a big part of the implementation and was well-handled - Approvals and Planning
- Access and Approvals
ignio AIOps Training
- Online training
Required training
Configuring ignio AIOps
Uniqueness
No - there is no facility to customize the interface
Yes - we have added extensive custom code
PAM and ITSM
ignio AIOps Support
| Pros | Cons |
|---|---|
None | None |
Not Applicable as implementation team is involved
Not Applicable as mentioned earlier
Using ignio AIOps
| Pros | Cons |
|---|---|
Like to use Easy to use Consistent | Requires technical support Lots to learn |
- Incident Resolution
- Alert Management
- Integrations
ignio AIOps Reliability
Integrating ignio AIOps
- HEAT
- Nagios
- Thycotic
- O365
REST API access from third parties
Looks like
- API (e.g. SOAP or REST)
- AppExchange or similar marketplace
Better planning for access enablement from third party
Relationship with Digitate
Overall Good!
Not as of now.