Infor EAM does the intricate stuff so the bean counters don't have to!
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October 26, 2015

Infor EAM does the intricate stuff so the bean counters don't have to!

Score 9 out of 10
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Overall Satisfaction with Infor Enterprise Asset Management

My organization uses EAM in a specialized way (product support versus maintenance). But we consult with and support several Fortune 1000 companies that use EAM for asset management. It is primarily used by the maintenance departments of the various corporations (manufacturing, building services, etc.).
  • Highly configurable and customizable throughout the entire system. User defined fields, custom data grids, custom links, the list goes on and on.
  • Strong Work Management program. The work order process can absolutely be configured to meet the client's process.
  • Mobile offering is fantastic. Use tablets (Android or iOS) to complete corrective work orders, PM work orders and even issue parts to work orders. These devices make it simple to take pictures and add them to the work order.
  • KPI's quickly display the most important data and In-boxes make it easy for users to get to their key processes quickly.
  • Infor Enterprise Asset Management doesn't step the user through the process easily. The user must already know the process and how to step through it. But I still don't see this as a very big issue.
  • Would like a separate mobile program to handle the parts side of the equation (receiving, put-up, counting, etc.).
  • The mobile program could do a better job of handling fleet assets. Currently, a lot of configuration and customization is used to get the mobile program to work appropriately in a fleet environment.
  • Increased maintenance labor utilization
  • Decreased part inventory cost by showing parts that currently are used
  • Easily keeps track of equipment cost
Infor Enterprise Asset Management is definitely well suited for manufacturing. It handles fleet assets, facilities management and municipalities as well. It even does a decent job of equipment calibrations in the biomedical field. Currently, Infor has three releases of its EAM software (10.2, 11.0 & 11.1). They are updating it constantly. I see this as a very viable product for years to come.

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