Good Product but flawed
March 24, 2021

Good Product but flawed

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Infosec IQ

Infosec IQ was purchased to be used as the phishing and security awareness training platform for the entire enterprise. The platform is designed as a comprehensive phishing and security awareness tool. While it generally works well there are issues with things such as reporting, whitelisting, and the report tool that need work. We routinely ran into issues with downtime causing report button issues or streaming issues for on demand content.
  • Phish reporting tool gives easy management and useful reports
  • Training catalog is small but high quality
  • AD integration is easy
  • User interface is cumbersome especially with reporting
  • Training catalog is small
  • There is a learning curve to understanding how to build a phishing campaign
  • Reporting is very limited compared to other products
  • Due to several issues with the reporting tools we have not been allowed to use the product very often.
  • Several issues with whitelisting in email security tools. Many times we found "undocumented" white list recommendations working with support that caused us issues.
  • The report tool only works with newer versions of .net. this meant several departments with legacy applications were unable to use it.
i preferred [Infosec IQ] to Cofense but it was far behind Proofpoint and KnowBe4 in terms of ease of use and detailed user reporting. I would rate it to be a solid platform and Proofpoint competitor but not in the same league as KnowBe4. The training platform and catalog is respectable in scope and quality.

Do you think Infosec IQ delivers good value for the price?

No

Are you happy with Infosec IQ's feature set?

No

Did Infosec IQ live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Infosec IQ go as expected?

No

Would you buy Infosec IQ again?

No

For a team with a dedicated resource with the time to invest into learning their interface the phishing and training platforms work well. I would not recommend [Infosec IQ] for a company that wants a more automated system or has detailed reporting requirements.