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Playbooks has greatly helped my productivity as a rep!
March 18, 2019

Playbooks has greatly helped my productivity as a rep!

Emily McLaughlin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with InsideSales.com Predictive Playbooks

At Groupon we are using Predictive Playbooks as a way to keep track of our accounts in the form of a cadence. It is being used by the entire Sales Department at Groupon. The reason for adopting this software was so that reps can keep track of all of their accounts and give ourselves the best chance possible at talking to Decision Makers and then closing.
  • Reminding reps each day what accounts they need to call.
  • Showing reps exactly where they are in their cadence with accounts to make sure they are on their A game whenever they go into a call.
  • Sets up the process for later steps such as Presenting and getting to know as much about a business as possible.
  • I wish it had the ability to automatically link to the account we are working when we pull it up in Salesforce instead of having to click View.
  • I wish that Playbooks could also help with our cadence for further processes such as the needs assessment and presentation.
  • I wish we could create our own "Play" with what works best for us.
  • I think I am more productive on a daily basis with my newly assigned accounts and prospecting
  • I hope that when I have been using it for a long time, not only will it increase my productivity but also my generated revenue/closes.
  • I think it makes my day more structured too, as I want to complete my newly assigned and prospecting in my early day versus waiting until later in the day to do it.
I think it is very self explanatory for reps on how to use it. Each button is labeled and directs you in each step of the process instead of having to click everywhere to figure out where you are at in the software. I think that with new software it will still take time to get used to but that just comes with any new devices.
I have never used another product like InsideSales.com Predictive Playbooks.
I think that Playbooks is a great tool that was given to reps as a way to keep track of their accounts. I have been at Groupon for almost two years now, and while in my time here, I have seen many great reps lose track of where they are at with an account of an account may fall through the cracks. With Playbooks that will make our lives easier as we are now able to have a software that automatically does it for us.