Overall Satisfaction with Insperity Workforce Optimization
Small and medium size businesses beware. I don't normally write reviews, but my experience was so poor I felt obligated. In my opinion, Do NOT invest any time into investigating Insperity. They will require you to submit all of your current pricing for all of your services. They sell you on the fact that healthcare will cost less. In the end, healthcare will cost less, but they will REQUIRE you to sign-up for other services at exorbitant prices. Ultimately, it will cost you about the same. If you include the fee that goes to the salesperson it ends up costing you thousands more ($5k in my case). There tools are slow, outdated, and hard to use. The demo does not do this justice. Getting any kind of report requires a certification in Insperity. I run a tech company. I know how to navigate online tools. Insperity does not function well. Read the other reviews. In the end I left after about six months. Ultimately this will cost me more money in the short term, but I could not, in good faith, continue to give them money. In terms of cost, it is probably the most expensive option available. In terms of time, it is the MOST EXPENSIVE option. Before Insperity payroll took 30-seconds. Now payroll takes a couple of hours every week. I feel they do NOT care about you if you are a small or medium size business. They will give you hours to respond to emails or decide randomly to mail PAPER checks to your employees. The people behind the scenes DO NOT care about you from my experience, or your employees and will show you ZERO respect.
- Healthcare costs are low.
- Everything but healthcare is expensive.
- Surface level service is acceptable, but behind the scenes service is terrible!
- Pricing. Insperity is probably one of the most expensive services.
- Lack of customer service.
- Lack of respect for small and medium businesses.
- Zero flexibility.
- Software and tools are outdated.
- Healthcare
- Negative ROI
Just giving them a go now. Pricing is better. Technology is far superior to Insperity.
Do you think Insperity delivers good value for the price?
No
Are you happy with Insperity's feature set?
No
Did Insperity live up to sales and marketing promises?
No
Did implementation of Insperity go as expected?
No
Would you buy Insperity again?
No