Great for what it does
Rating: 6 out of 10
June 17, 2024
Vetted Review
Verified User
- Payroll Processing - they are always on time and very compliant with everything
- Onboarding - new hires find it easy to complete their insperity onboarding and for the HR admin, its easy to find out what docs are still pending and what needs to be complete
- Benefits - they offer a lot of options for employees. Their videos are useful as a high-level summary and their ALEX tool is REALLY great to use. Helps employees know what benefits is best suited for them
- Compliance related questions - whenever we are unsure of anything in regards to compliance, they always are responsive via email and provides lots of details
Cons
- When it comes to any sort of changes, we are expected to always submit an employee change form which can be a big hassle. If there was a way to change some details on the platform directly, that would save us more time. Also, some forms require wet signatures and we only find this out after we submit the first form that was e-signed. If it was made clear earlier that they had an alternative to the wet signature (such as their DocuSign), that would have saved us a lot of hassle and frustration on the employee's end.
- Timeline of when to expect benefits - often new hires are ocnfused on when they have the option to enrol in their 401k. If there was a timeline given on when to expect all their benefit related info, that would be nice.
- Pulling reports - I find the website hard to navigate and not as intuitive when looking for reports to pull from the system.