We LOVE it, but we are still getting to know it...
November 08, 2021
We LOVE it, but we are still getting to know it...
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Insync Healthcare Solutions
We are a non profit that provides mental health care to the community in a couple ways- mentoring and therapy. Our receptionist uses Insync [Healthcare Solutions] to schedule for our therapists, our intake coordinator uses Insync [Healthcare Solutions] for getting patients started with their therapists or mentor, our therapists use Insync [Healthcare Solutions] for their notes and documentation, and obviously our biller uses it to submit claims.
- Combing the scheduling, notes, and billing all in one program.
- Easy to use intuitive programming.
- Excellent customer service and availability when help is needed.
- Consistency in training- we have received conflicting advice from different representatives.
- Better "start up" training, that is more inclusive of all staff.
- Insync university instructions are not always accurate with updates that have been made to the system.
- Pretty simple training that is easy for staff who may not be the most tech savvy.
- Great customer support.
- Already stated but we love that it combines the scheduling, notes, and billing all in one.
- We love the ease of use, it really creates a smooth process between departments.
- We have had some issues with the billing, but it is partially staffing and partially training- we are still working with our staff and our representative from Insync to fix these errors, so it is difficult to put the blame on Insync [Healthcare Solutions]. I believe some of it is user error.
- The conflicting information we receive from Insync support has created a lot of issues in the billing department. I would like more consistency from their support team, as I have witnessed two people ask the same question, and get a completely different answer. Again, this could be a user error contributing to the confusion, but consistent responses would be helpful to solve the issues.
We used a standard SpeedySoft program before using Insync [Healthcare Solutions], so all of our case notes and scheduling were done through a completely different program than our billing. Three separate programs were used, so having them all in one place has been amazingly helpful in connecting the different departments that work together.
Do you think Qualifacts Insync delivers good value for the price?
Yes
Are you happy with Qualifacts Insync's feature set?
Yes
Did Qualifacts Insync live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Qualifacts Insync go as expected?
I wasn't involved with the implementation phase
Would you buy Qualifacts Insync again?
Yes