Item: Qualifacts Insync
Rating: 9
Author: Kelly Kleeman

Use Cases and Deployment Scope

InSync Healthcare Solutions was chosen to replace an EHR that we weren't quite happy with. The web-based version was better than the built-in one that we had before, the customer service was so much better in that one too. Not only were the tickets answered quickly, but also knowledgeably and I could also depend on the full support team instead of just one or two people who knew how to address issues. On top of that, the care and thoroughness during the last 2 years of merging new companies into ours was amazing. It may not have all gone exactly as planned, but InSync Healthcare Solutions was able to adapt to the plan as it developed for us and in the end, it did end up working even better than I thought it would. Our main account contacts are phenomenal with open communication, transparency, roadmap, release documentation, and suggested enhancements to the system for our needs.

Pros and Cons

Customer Care
Deployment of new features
Moving forward with change in industry

Multi facility group setup (although it isn't awful)
Resource Management for people with multi-state licensing which in turn is multi supervisory needs
Elaborated telehealth "virtual calendaring" aspect

Most Important Features

Virtual calendaring for virtual services
Medication management (labs, prescribing, etc)
Federal state grant requirements meet the needs to keep our clients and our company safe.

Return on Investment

Positive: Productivity has gone up for spending less time on documentation since the flow is easy to learn
Positive: Additional reporting coming up (DLA-20 reporting, assessment tools outcomes)
Positive: Resources to help complete necessary KPIs (like a revenue cycle team that can supplement our in-office RCT)

Key Insights

Do you think Qualifacts Insync delivers good value for the price?

Yes

Are you happy with Qualifacts Insync's feature set?

Yes

Did Qualifacts Insync live up to sales and marketing promises?

Yes

Did implementation of Qualifacts Insync go as expected?

Yes

Would you buy Qualifacts Insync again?

Yes

Likelihood to Recommend

I will always come back to customer service first. The product is wonderful, suggestions on what our needs are always listened to and established if they can, but the care, consideration, and respectfulness that the InSync Healthcare Solutions team gives our company, no matter where they sit on the org chart, is irreplaceable. From the part-time front office staff to the CEO, they will give the same care and consideration across the board and that respectfulness makes for better outcomes when collaborating on how to keep the system, and our company, moving forward.

When You Can Get a Great Product and Great People You Have Won Half the Battle.

Overall Satisfaction with Insync Healthcare Solutions