Item: Qualifacts Insync
Rating: 9
Author: Mandi Hilliker

Use Cases and Deployment Scope

We use/purchased Insync Healthcare Solutions EHR/PM system for our Behavioral Health Clinic. We use it to store and in-put medical records, charting on clients, scheduling, billing patients and insurance, taking payments and running practice reports.

Pros and Cons

Customer Service
Provide an all in one EHR/PM system
User training LMS

The only thing I can think of is have support on Saturday and Sunday available by phone.

Most Important Features

Scheduling
Claim Processing
Verifying Insurance Eligibility
Prompt and Efficient Customer Service (they are like co-workers!)
All-In-One Solution that can grow with us

Return on Investment

It has allowed us to start billing insurance, and this has doubled our revenue.

Alternatives Considered

Practice Fusion

This is like comparing a Ford Escort to a Lexus SUV.

Key Insights

Do you think Qualifacts Insync delivers good value for the price?

Yes

Are you happy with Qualifacts Insync's feature set?

Yes

Did Qualifacts Insync live up to sales and marketing promises?

Yes

Did implementation of Qualifacts Insync go as expected?

Yes

Would you buy Qualifacts Insync again?

Yes

Likelihood to Recommend

Since we run a small behavioral health clinic with counseling, psychiatric and medication assisted treatment services, Insync Healthcare Solutions has been even more than we need. Where we see Insync being well suited is in times of expansion. Given that this solution can run a single practitioner clinic or a large one with 40 practitioners, it can grow with us and has the capability to offer services that adapt to our increasing demands. The cost of the system is a bit prohibitive for solo practitioners or very small practices, but given that it is a resource that can be sold with a business, we still consider it a great investment.

Good To Great: The Story of Upgrading to Insync

Overall Satisfaction with Insync Healthcare Solutions