Good To Great: The Story of Upgrading to Insync
March 17, 2022

Good To Great: The Story of Upgrading to Insync

Mandi Hilliker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Insync Healthcare Solutions

We use/purchased Insync Healthcare Solutions EHR/PM system for our Behavioral Health Clinic. We use it to store and in-put medical records, charting on clients, scheduling, billing patients and insurance, taking payments and running practice reports.

Pros

  • Customer Service
  • Provide an all in one EHR/PM system
  • User training LMS

Cons

  • The only thing I can think of is have support on Saturday and Sunday available by phone.
  • Scheduling
  • Claim Processing
  • Verifying Insurance Eligibility
  • Prompt and Efficient Customer Service (they are like co-workers!)
  • All-In-One Solution that can grow with us
  • It has allowed us to start billing insurance, and this has doubled our revenue.
This is like comparing a Ford Escort to a Lexus SUV.

Do you think Qualifacts Insync delivers good value for the price?

Yes

Are you happy with Qualifacts Insync's feature set?

Yes

Did Qualifacts Insync live up to sales and marketing promises?

Yes

Did implementation of Qualifacts Insync go as expected?

Yes

Would you buy Qualifacts Insync again?

Yes

Since we run a small behavioral health clinic with counseling, psychiatric and medication assisted treatment services, Insync Healthcare Solutions has been even more than we need. Where we see Insync being well suited is in times of expansion. Given that this solution can run a single practitioner clinic or a large one with 40 practitioners, it can grow with us and has the capability to offer services that adapt to our increasing demands. The cost of the system is a bit prohibitive for solo practitioners or very small practices, but given that it is a resource that can be sold with a business, we still consider it a great investment.

Qualifacts Insync Feature Ratings

8.4
Real-time eligibility verification
7
Coding
10
Claims management
8
Patient billing
8
Financial Reporting
9
10.0
Rule-based scheduling
10
Automated patient check-in
Not Rated
Automated appointment reminders
10
Multi-location support
10
Calendar interface
Not Rated
Medical Inventory Management ()
Not Rated
8.3
Charting / document management
10
Templates
10
E-prescribing
8
Fax integration
Not Rated
Patient portal
5
Mobile/tablet support
7
Speech recognition
Not Rated
Integration with other EMR and PM systems
Not Rated
Customization
10
Workflow automation
Not Rated
10.0
Role-based permission levels
10
Data backups and redundancy
Not Rated
HIPAA compliance
10
Local mode / networking failsafe
Not Rated
10.0
Task tracking
Not Rated
Specialty-specific workflows
Not Rated
Multi-office / multi-physician capabilities
10

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