The best solution for an interdisciplinary practice
March 17, 2022

The best solution for an interdisciplinary practice

Jared Ray | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Insync Healthcare Solutions

Our clinic utilizes Insync for al clinical documentation, patient records, billing and accounting and full practice management. We considered several different platforms and shopped around a lot, hands down Insync's platform is the best fit for us and the best platform we could have asked for. From the integrated clearinghouse with 837/835 and 270/271 capability to the full practice management contained within Insync we have been satisfied from top to bottom. They also have the best support. no turning in tickets, if you need help there is a human to assist you. If they can't do it they tell you but they also request for future enhancement. Insync is one of our most valued relationships and instrumental in our daily success.
  • Electronic capabilities 837/835, 270/271 files
  • Live Customer Support
  • Clinical documentation
  • Need efficient and effective way to return patient payments to unapplied without deleting payment data.
  • Their financial department could do better with accuracy and delivering responses.
  • The claims queue could use some enhancements, specifically identifying missing data on claims without having to import encounters.
  • Electronic capabilities
  • Ease of use
  • Integrated clearinghouse
  • Web based functionality
  • It has improved workflow and decreased time wasted

Do you think Qualifacts Insync delivers good value for the price?

Yes

Are you happy with Qualifacts Insync's feature set?

Yes

Did Qualifacts Insync live up to sales and marketing promises?

Yes

Did implementation of Qualifacts Insync go as expected?

Yes

Would you buy Qualifacts Insync again?

Yes

In my opinion, Insync is a great platform across all areas of medicine, including behavioral health, except dentistry.

Qualifacts Insync Feature Ratings

Real-time eligibility verification
9
Coding
9
Claims management
8
Patient billing
8
Financial Reporting
9
Rule-based scheduling
9
Automated patient check-in
6
Automated appointment reminders
8
Multi-location support
10
Calendar interface
10
Charting / document management
8
Templates
8
E-prescribing
9
Fax integration
Not Rated
Patient portal
7
Mobile/tablet support
8
Speech recognition
7
Integration with other EMR and PM systems
8
Customization
8
Workflow automation
10
Role-based permission levels
9
Data backups and redundancy
10
HIPAA compliance
10
Local mode / networking failsafe
10
Task tracking
8
Specialty-specific workflows
8
Multi-office / multi-physician capabilities
10