Intercom 2024 Review
January 24, 2024
Intercom 2024 Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use it to talk to customers in real time to answer technical and sales questions for them. We can interface with our website and give them direct links to products, order information, quotes, etc. They ca do this without waiting on the phone, and it can be much quicker than back and forth emails.
- Ease of use
- Quick response times
- Macro options
- Appearance settings like font size, colors
- greater customer interaction
- faster quoting and ordering
- ease of use and speed for customers
It's used as a direct connection between the customer and our website. We can link them to items, orders, quotes, etc. in an instant. They don't need to log into email or anything else. The whole order plus tech support/questions can be done on one page. It links up with our own internal ordering system as well and matches products up.
Firs time user. Have not used other programs that are similar.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Intercom again?
Yes