Item: Intercom
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

as we use Intercom to give the client a good experiences while taking all the step to have a good connection to our customers and help them in a good way , and make it organized for all our team to have a good handling of the tickets and make it looks fresh as well the support icon

Pros and Cons

URL TRACK
easy development
full account on the client

it would be like merge all tickets for 1 client
send transcript to email
the macros feature t have "client name on it"

Return on Investment

as custom have fast support team
cool look on the website
more knowledge

Usability

i mean Intercom is pretty easy to use even for someone who have zero knowledge about tech and we have fin it pretty easy just ask a question and his give you a simple reply as the client have no time to waste to agent to reply or send an email to the company and wait for update

Integrations

we use Intercom as based on live chat and emails and social media which is the basic ones, and they are the main one we use if there were Discord as well would be great as well as a lot of people use Discord as well as we have a a large community

Key Insights

Do you think Intercom delivers good value for the price?

Yes

Are you happy with Intercom's feature set?

Yes

Did Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Intercom go as expected?

Yes

Would you buy Intercom again?

Yes

Other Software Used

Discord, Social Media Management Tool, Freshdesk

Likelihood to Recommend

In some ways as Intercom can be a long term solution for any company who wanted to have a good experiences with customers and have a fast reply with 0 issue from the technical side and Intercom have a lot of features like URL TRACK you can see the client what section was in your website

most useful tool for you

Overall Satisfaction with Intercom