most useful tool for you
January 24, 2024

most useful tool for you

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

as we use Intercom to give the client a good experiences while taking all the step to have a good connection to our customers and help them in a good way , and make it organized for all our team to have a good handling of the tickets and make it looks fresh as well the support icon

Pros

  • URL TRACK
  • easy development
  • full account on the client

Cons

  • it would be like merge all tickets for 1 client
  • send transcript to email
  • the macros feature t have "client name on it"
  • as custom have fast support team
  • cool look on the website
  • more knowledge
i mean Intercom is pretty easy to use even for someone who have zero knowledge about tech and we have fin it pretty easy just ask a question and his give you a simple reply as the client have no time to waste to agent to reply or send an email to the company and wait for update
we use Intercom as based on live chat and emails and social media which is the basic ones, and they are the main one we use if there were Discord as well would be great as well as a lot of people use Discord as well as we have a a large community

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

In some ways as Intercom can be a long term solution for any company who wanted to have a good experiences with customers and have a fast reply with 0 issue from the technical side and Intercom have a lot of features like URL TRACK you can see the client what section was in your website

Fin by Intercom Feature Ratings

Comments

More Reviews of Fin by Intercom

  1. Home
  2. AI Chatbot Software
  3. Fin by Intercom Reviews
  4. User Review of Fin by Intercom