A Incredible app to manage costumer relationship and run a SAAS
January 25, 2024

A Incredible app to manage costumer relationship and run a SAAS

Pedro Allan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

I used to talk with my clients on multiple social media and websites; it helps me to automatize a lot of work, and Intercom is a great app for creating chatbots, building customer relationships, tracking my clients, and creating a lot of automation that easy my whole work. Intercom it's a great partner that helps my business a lot.
  • Chatbots
  • COstumer Relationship
  • Time savier
  • Automations
  • omnichannel
  • Support on site
  • More funcionalities on chatbots builder
  • Fin
  • easier Creation of apps
  • Phonecalls
  • i'm starting my business, but it came with all the tool that a i need
  • i'm starting my business, but it came with all the tool that a i need
  • i'm starting my business, but it came with all the tool that a i need
  • i'm starting my business, but it came with all the tool that a i need
  • i'm starting my business, but it came with all the tool that a i need
Navigating Intercom is a breeze! This platform is a true friend – from effortlessly crafting chatbots to swiftly responding to customers, it's like having a personal assistant. And when it comes to building teams and managing users, Intercom's simplicity makes me feel like a pro. With Intercom, connecting with customers and collaborating with my team feels like a personalized and enjoyable journey.
Intercom, my digital maestro, seamlessly integrates with every tool in my arsenal, transforming collaboration into a symphony of efficiency. It dances effortlessly with WordPress, turning my ideas into engaging content. HubSpot harmonizes with Intercom, synchronizing marketing efforts for maximum impact. In the collaborative realm, Google Workspace and Intercom perform a seamless duet, ensuring smooth communication and productivity. And when it comes to social engagement, Intercom synchronizes beautifully with Instagram and Facebook, orchestrating a cohesive brand presence. Together, they create a unified masterpiece, where Intercom serves as the orchestrator, ensuring all elements blend seamlessly for a harmonious digital experience.
ManyChat does not permit i use a chatbot on my site, and Botpress don't permit a agent on the loop when i'm looking for a chatbot, i'm needing one with the possiblitie to change the conversation to a live person from bot. Intercom helps me in these and on a lot of other features

Do you think Intercom delivers good value for the price?

Yes

Are you happy with Intercom's feature set?

Yes

Did Intercom live up to sales and marketing promises?

Yes

Did implementation of Intercom go as expected?

Yes

Would you buy Intercom again?

Yes

Simplify my online experience by incorporating a single-button solution to launch a versatile chatbot. Seamlessly weave in my preferred social media platforms, optimizing accessibility. This integration empowers effective customer relationship management, ensuring a centralized hub for streamlined interactions across my most utilized channels, enhancing overall engagement. Intercom helps my business a lot

Intercom Feature Ratings

Organize and prioritize service tickets
10
Expert directory
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
Ticket creation and submission
10
Ticket response
10
External knowledge base
10
Internal knowledge base
10
Customer portal
10
IVR
10
Social integration
10
Email support
10
Help Desk CRM integration
6