Everything you need for a industry leading support team and scaling it with AI
January 16, 2025
Everything you need for a industry leading support team and scaling it with AI
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use Intercom to handle all of our incoming customer inquires post sale. This includes chat, email, and social channels. We use AI features to help us scale our systems with the Intercom Fin AI now accounting for 55% of our resolutions with a 96% CSAT score. We also the workflows to assist delivering drip content to our uses while in app and as well as company announcements.
Pros
- Intercom FIN Ai has been game changing for our Customer Support
- The inbox helps keeps our remote team organized and ensuring the right customers are being helped
- They continue to innovate at a speed that I find myself replicating here at our company.
Cons
- The overall pricing structure can be confusing
- Recently Intercom FIN AI has allowed us to scale our support team by seeing AI handle to workload of 6 human agents. As our Sales team has set records in new sales the support team has been able to scale because of this.
We have Intercom connected to Stripe, Hubspot, Slack, Planhat, and even our main data warehouse for some internal data analytics.
Noone has been able to standup to the level of service and product that Intercom gives us.
Do you think Fin by Intercom delivers good value for the price?
Yes
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
Yes
Did implementation of Fin by Intercom go as expected?
Yes
Would you buy Fin by Intercom again?
Yes
Comments
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