Item: Intergy EHR
Rating: 9
Author: Ethan Bing

Use Cases and Deployment Scope

We use Intergy EHR across our whole organization. Our physicians and users are able to tailor their workflow and operations to their work style. This is especially important coming from a multispecialty practice offering primary care, sports medicine, obstetrics, gynecology, pulmonary disease, and gastroenterology. With customization comes to control. As the system administrator, Intergy EHR offers visibility and a suite of preferences and tools to implement best practice settings across the organization. Sure, Intergy may not be the newest or hottest product on the market. But it sure looks better under the hood offering years of product development and a well trained, responsive support team.

Pros and Cons

A large suite of admin tools and settings offer administrators and clinical directors transparency and control.
User-based preferences and alternative workflows that fit a plethora of work styles.
Robust reporting system through their practice analytics adds on software.

3rd party vendors are recently unable to sell supplemental product solutions like reminder messaging.
License based contracting can create headaches during business growth, contraction, etc.
Create workflow tools between the analytics platform and EHR to optimize population health efforts.

Return on Investment

Intergy EHR has allowed us to scale quickly. Best practices and coaching goes a long way with shared templates and superuser training/support.
Allowed us to seamlessly move towards population health management by offering software tools and/or integrating 3rd party services.
Offering preset and customized interfaces has made it easy to track and manage referrals and orders.

Alternatives Considered

athenaClinicals

One of the most compelling features of Athena, in my opinion, is the investment and commitment to pushing boundaries with product development. This presents a downfall, however, in that constant changes to the software can frustrate users and waste time relearning the platform. Also, there is an inherent risk in overlooking core infrastructure and features that Intergy has built over time.

Support Rating

Support is one of the most important components of this software. Hold times, if any, are very low. Representatives take ownership of their cases and if escalation is required, communication does not falter. Their case management policies are well thought out. Thorough enough to keep case holders on top of the situation while laid back enough to avoid interfering with hectic clinic demands. I have been impressed with and truly enjoy the opportunity to engage with many on their team.

Key Insights

Do you think Intergy EHR delivers good value for the price?

Yes

Are you happy with Intergy EHR's feature set?

Yes

Did Intergy EHR live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Intergy EHR go as expected?

I wasn't involved with the implementation phase

Would you buy Intergy EHR again?

Yes

Likelihood to Recommend

Intergy works well for small and large medical practices and groups. I imagine it would be less appropriate for groups with non-traditional care teams like medical practices also offering dental or chiropractic support. (Note, this is my assumption. I have not worked within these settings).

Years of refinement with robust support

Overall Satisfaction with Intergy EHR