Overall Satisfaction with Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite)
We use Ivanti EPM across the entire corporate office and stores. This helps us with patch management, antivirus, and asset information. With EPM we are better able to report and respond to vulnerability attacks and ensure that our devices are protected and functioning properly. EPM also solves an issue with our remote support. Our brick and mortar stores are difficult to access with normal Windows methods because of our network NATing. Having an EPM agent solves this problem and improves our support capabilities.
- Ivanti EPM handles remote control extremely well in the 2018 release. The new from scratch 'Remote Control Web Services' is far more reliable and withstands some pretty malformed network infrastructures. As long as the device has minimal internet or intranet access, you can reach it.
- Apple MacOS support is growing slowly but surely. It is comforting to see the time and effort going into the Ivanti EPM product for a type of device that is becoming more prevalent in the business world.
- Ivanti handles vulnerabilities very seriously. For example, the Spectre and WannaCry problems were almost a non-event for us because we had our automated patching implemented. We are able to successfully have a test, beta, and prod deployment style for patching to ensure that the base OS, as well as our specific applications, do not encounter serious issues when patched. Then, on the other hand, we are not behind on updates and open to vulnerabilities.
- The product's vast use cases and robustness can be its downfall as well in some sense. It can certainly be overwhelming, and in my opinion, requires some form of technical support contract to make sure your questions are answered quickly and tailored to your environment.
- Antivirus has been a struggle with Ivanti EPM with various changes in the industry around Kaspersky and I hope things are settling down soon. It's currently unclear how and when more and more features of their current AV offering will be implemented. It is bare-bones for now after having to start over with leaving Kaspersky behind.
- Because the word 'endpoint' has so many meanings, there are a ton of features in the Ivanti EPM product. Some of them are not the best at what they do and are simply there to get the job done. It would be great to see some functionality sync across their product family.
- The biggest impact is that we have not been subject to any Ransomware attacks because of the patched devices.
I think that the Ivanti EPM method of collecting inventory data is much more useful that the other products. The way that queries and scopes can be generated and then used across the board in all of the features makes for very dynamic use cases.
Do you think Ivanti Endpoint Manager delivers good value for the price?
Are you happy with Ivanti Endpoint Manager's feature set?
Did Ivanti Endpoint Manager live up to sales and marketing promises?
Did implementation of Ivanti Endpoint Manager go as expected?
Would you buy Ivanti Endpoint Manager again?
It is well suited for retail because of the decentralized nature of the endpoints. I think it would be well worth any environment that sees personal devices on corporate networks for the base agent with AV reasons. It is probably not best for small establishments that would not exceed 200 devices overall unless patch management is a real pain point.
Using Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite)
While we have about 20 people using the console for support purposes, our agent touches thousands of devices and our users have been trained to respond to our reboot prompts, patch notices, software self-service and other EPM features. The methods for branding all of these different components is very helpful in building employee and user trust. The customization options allow us to handle departments, functional groups or even subsidiary companies uniquely to their needs.
2 - We heavily rely on Ivanti support and the Technical Relationship Manager contract to make our support lightweight and heavily automated. The technical skills are not as important and can be learned as you roll out new features. The mindset is more important. You need to have someone who can maintain consistency and a ruleset established by your company. There are many many options in EPM and it can be overwhelming unless your admin team can hold to the rules and apply them consistently across your business.
- Remote control
- Patch automation
- Software distribution
- End user self service for patch and software, if desired
- Device inventory and endpoint discovery
- The Cloud Service Appliance is an add-on that has allowed us to seamlessly transition to a work from home support structure and can even support unmanaged or personal devices without an agent
- The self service options allow us to build out our software packages and provide users with download options on their own time and own needs, for the less restrictive products or those without licensing caps
- We plan on developing our imaging process soon and using the software packages we have built as a post-image drag and drop approach. This allows more people to build laptops for our users and allows it to be done remotely and much faster than before
We are happy with the product but the support and development process is far superior to any other company we have worked with. Having a good support structure is very important in today's marketplace of products that do so many things and have so many robust options and capabilities. We are very satisfied with our contract, pricing, support and product execution.