Item: Jiminny
Rating: 8
Author: Verified User

Overall Satisfaction with Jiminny

Use Cases and Deployment Scope

We use Jiminny to record all calls from the sales and customer success teams with external prospects and customers. We make use of Jiminny's conversational intelligence tools to look out for certain themes and topics, and also to get summaries and transcripts of the calls to share with the wider business. The snippets tool is also very helpful for this. We have it integrated to our CRM, Hubspot, and Slack as well. We also use the tool for sales coaching for sales people - for example how to handle certain objections to our solution.

Pros and Cons

Pros

Producing snippets of conversations that are easily shared with the wider business
Producing summaries and transcripts of logged calls.
Providing good data and analysis of sales reps performance

Cons

We don't really make use of the revenue forecasting tool, so some improvements or training on how to use this would be useful
The UX of the main platform and dashboard could be a bit more streamlined and easier to navigate
The playlists tool could also be improved by making it easier to add certain calls/snippets to a playlist

Return on Investment

It has helped us to save time when looking back on customer/prospect calls and interactions as everything is in one central repository
It has helped us to improve our sales process and playbook - for instance by providing training on objection handling, or by analysing mentions of key themes such as price or competitors.

Usability

It is an intuitive user experience and overall pretty easy to navigate the platform. The embedded video recording for each video call is very useful, and the conversational intelligence elements that appear alongside, such as the themes and statistics are also very useful. You can easily navigate to the most important parts of calls, or the sections that you want to focus on.

Alternatives Considered

HubSpot CRM

I haven't used tools similar to Jiminny as we have only ever renewed with them. I have put Hubspot down as they have a dialling/call tracking element which you can see in dashboards - but it is not as advanced as Jiminny.

Key Insights

Do you think Jiminny delivers good value for the price?

Yes

Are you happy with Jiminny's feature set?

Yes

Did Jiminny live up to sales and marketing promises?

Yes

Did implementation of Jiminny go as expected?

Yes

Would you buy Jiminny again?

Yes

Other Software Used

HubSpot CRM, Livestorm, Figma

Likelihood to Recommend

Jiminny is a really useful tool for logging all activity of the sales, customer success and other customer-facing roles. It allows you to watch calls on demand, skipping to certain areas or topics thanks to Jiminny's conversational intelligence tool. This is great for knowledge sharing and transparency, as well as providing opportunities for coaching and development.

There is some room for improvement, for instance with its current use of AI and automations to make it easier for the sales reps to share summaries of their calls with their prospects or clients, as well as the wider team.

Jiminny Feature Ratings

Comments

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Jiminny - a great all in one tool for Sales and Customer Success needs