It’s okay overall but needs some work
February 23, 2018
It’s okay overall but needs some work
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with JIRA Software
It’s being used all across our organization. It addresses IT related issues and is a direct line to assist all workers.
- They return your calls (usually)
- Creates helpdesk tickets per issue
- They usually follow up
- Can connect to users using interface easily
- Software tracks specific IT support person assisting customer
- They don’t always know the real issue and spend too much time figuring out the wrong solution
- Sometimes they pass around the issue for days.
- They need to understand all software programs well.
- Multiple attempts needed to bypass admin access
- Specific work issues couldn’t be addressed so we have to resort to internal IT workers
It’s good overall as they respond well.