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Review from an account manager's perspective
April 05, 2016

Review from an account manager's perspective

Emily Janowski | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with JIRA Software

JIRA Software is used by the digital team to track and monitor defects during the QA process of a project. This typically includes the account team as well as developers, and often times clients. It's a fairly user friendly tool that allows us to streamline communication with real-time execution and monitoring.
  • Tracking tasks and defects for web projects during development + QA phases.
  • Though JIRA makes it really easy to track communication, it also has some difficulties. There are often so many drop downs and fields to fill out, that sometimes it almost seems like a circular experience. I know it is customizable, so this is likely just a user-issue by our internal teams. :)
  • Streamlined project communication and execution of tasks.
I think that Jira software works best when tracking and monitoring tasks and defects during a web project. It allows for notes, comments and media uploads, which helps streamline communications. It also has great capabilities in exporting lists to pass along at a high level.