Great for a small team, potential for a large one
Anonymous | TrustRadius Reviewer
Updated March 08, 2016

Great for a small team, potential for a large one

Score 10 out of 10
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Overall Satisfaction with JIRA Software

As a small software startup, we use JIRA to manage our development pipeline. We log development ideas in the platform, identify priorities, communicate regarding developments and clarification, and keep track of what's been implemented. We're currently maintaining one version of our software while developing a completely new version from scratch to be launched later this year. JIRA helps us keep track of the priorities and projects regarding both of these development tracks.
  • Helping you prioritize; you can determine the estimated time for a project, score them by business value, and organize them into different categories.
  • Communication; comments on tickets are emailed to the person who created them, so it's easy to maintain a back and forth conversation without having to have meetings or send emails.
  • Planning multiple projects at once; it's hard to keep track of tickets when developing multiple versions of software, but JIRA makes it easy by allowing you to set up different projects and rank tickets in each one independently of the others.
  • The sync between JIRA and Zendesk's support site could be better.
  • JIRA has a great UI, but some clicks could be reduced in some areas by allowing lists to be editable without having to actually go into the tickets.
  • Email notifications can be overwhelming if a developer is plowing through a list of your tickets. Would be better if JIRA sent an update summary email every hour or so, instead of an update for each ticket.
  • Better customer service; we can mark which tickets were initiated by customers, so that we're able to follow up with them later without forgetting.
  • Increased efficiency; we don't have to make lists or have meetings, everything can be monitored from JIRA.
  • Increased transparency into the work that everyone is doing, and the work coming down the pipe.
  • None
I've only ever used JIRA, so I can't speak to the competitors.
JIRA works really well for a small company with three developers, a customer support rep, and a chief product officer using the system, but I'd imagine that it would work even better with more people using it. It seems like the functionality is really geared toward that kind of use. We expect that our use of JIRA will continue to grow as we add more people to our team, and to the system.

Using JIRA Software

7 - Half of our users are the development team. The rest are customer support, the CPO, and employees who use our software a lot and provide valuable feedback (they're just able to log tickets, nothing more).
We don't have anyone dedicated to supporting JIRA.
  • Slating the future development schedule
  • Logging improvements and bugs in real time
  • Prioritizing development
  • Noting and sharing updates
  • We'd like to integrate it with Zendesk to better organize feedback and responses from and to our customers.
It works well for us, and we have no reason to invest in switching to a new platform.