Item: Jira Software
Rating: 9
Author: Verified User

Overall Satisfaction with Jira Software

Use Cases and Deployment Scope

Jira is used across my organization. For me, it's the best project management software available.
We use it for all purposes. The fields are really extensive and easy to use. Additionally, the filters are very useful and you can track the issues very easily. Filters have advance search features too which incorporate very simple query language and can fetch specific results. Jira dashboards are another feature that is used daily. You can add various gadgets to the dashboard and track the progress of the project instantly. You can also share dashboards with people where they can check the status and this, in turn, saves you time.

Pros and Cons

Pros

Issue logging and tracking.
Dashboards.

Cons

You need to save the filter and basically make it public before using it in the gadget on the dashboard. If it's not public the gadget will not be displayed to any other user. This is a tedious task sometimes.
There should some way where you can save your formats of bug logging etc. so you don't have to type the same things every time and you can just simply pre-populate the format.

Return on Investment

ROI has been very positive.
Tracking the time against each issue was very helpful in our project.

Support Rating

Overall, there were very few problems and the response was quick and to the point. The issues were solved by the support team in the estimated timelines without any delays. The service desk team looked into the ticket logged and followed up for any details they require to investigate the issue to provide the solution.

Key Insights

Do you think Jira Software delivers good value for the price?

Yes

Are you happy with Jira Software's feature set?

Yes

Did Jira Software live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jira Software go as expected?

Yes

Would you buy Jira Software again?

Yes

Other Software Used

Atlassian Confluence

Likelihood to Recommend

Jira has a very simple and self-explanatory UI. You don't need to train people, even the entry-level ones, on how to use it. Actions like basic issue logging and tracking are very easy. For advanced features you need a bit of practice and learning. At the start of our project, there were a lot of issues and tracking but Jira never disappointed us. It was always very easy and made it simple to log bugs. Even attaching screenshots was very easy. You can just copy-paste the screenshot.

Comments

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A must-have tool!