JivoChat

Easy to Use: Users find JivoChat easy to use for communicating with customers in different languages and uploading files. They appreciate the user-friendly interface, which allows them to connect with customers and answer their questions right away. Many users started with the free trial and found it to be well, highlighting the simplicity of the installation process.

Fast and Accurate Answers: The feature that allows users to view what the visitor is typing before they send their question is highly appreciated, as it helps provide fast and accurate answers. Users find this feature useful in providing efficient communication with clients and colleagues. They believe it allows them to generate more sales by contacting confused customers.

Multiple Channel Integration: Users praise the multiple channel integration of JivoChat, including WhatsApp, SMS, and Messenger. This integration enables them to easily communicate with customers through various platforms, increasing lead generation and customer reach. They find this feature splendid for ecommerce businesses as it provides more confidence and credibility to their work.

Cons: Slow or failed updates: Several users have experienced slowness or failures when JivoChat is updated, which can be frustrating and disruptive to their workflow. Poor support and delayed responses: Some users have mentioned that JivoChat's support team does not respond in a timely manner, leading to lost sales opportunities and delays in providing customer support. Flaws in the software: There are a few flaws in the JivoChat software that have been reported by users. For example, there is a system failure when canceling a chat, which can also affect other requests and notifications of messages from new visitors. Additionally, there is a crucial flaw where offline message notifications can be unsubscribed by users, resulting in lost messages and decreased customer satisfaction.

Users frequently recommend JivoChat for its ease of use and integration capabilities. Many users mention that it integrates well with social networks, emails, and contacts, making communication easier and more efficient. Others mention that it is compatible with various website platforms and devices, allowing for seamless implementation. Additionally, users appreciate the modern design of the interface and highlight its user-friendly nature.

Another common recommendation is JivoChat's ability to improve communication with customers and increase sales. Users mention that it offers stable and secure communication, even integrating with Messenger and providing VoIP telephony, postal system, and 24/7 live chat. This helps businesses establish a direct line of communication with their customers, leading to better customer support and increased sales opportunities.

Many reviewers also recommend JivoChat to companies of all sizes. They note that it has a free plan for small companies while also offering excellent features and functions for larger companies. Users highlight its ease of use, installation process, and the ability to convert web visitors into potential customers. These features make JivoChat a valuable tool for businesses looking to enhance their online presence and effectively engage with their target audience.