Joltastic!
May 13, 2020

Joltastic!

Mark Kantaras | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jolt

We use Jolt for operations at multiple levels. We are currently using it for all line checks/food safety management, weekly/daily cleaning tasks, opening/closing/running checklists, audits, training, recipe management and employee performance management. This tool really helps the accountability at the store level but also helps manage multiple restaurants systems globally.

Pros

  • Food Safety - Time and temp feature with blue tooth monitoring.
  • Checklists- Line check and cleaning and task checklists.
  • Customer service - The support and customer service is some of the best I have experienced.

Cons

  • Global management- I feel like there could be a better way to bring some things together more to manage more efficiently at the global level for better accountability.
  • Reporting- It's great but could be wonky in some aspects.
  • Food safety processes have reduced significant amount of time managing.
  • Cleanliness- Saved some labor dollars here by implementing a more consistent process. Added some training videos on cleanliness to help give a clear message of the expectation.
  • Recipe Management- We have saved thousands on having the ability to upload live recipes and be global rather than having the paper copies of recipes laying around and possibly not being up to date.
Jolt leads the industry with the level of service and support they provide. I feel like I am best friends with our support representative Sarah P. She is over the top and is always providing the most up to date info on the platform. If we ever need anything she is always all over it. She is a keeper and is one of the biggest reasons why we continue to work with this wonderful group.

Do you think Jolt delivers good value for the price?

Yes

Are you happy with Jolt's feature set?

Yes

Did Jolt live up to sales and marketing promises?

Yes

Did implementation of Jolt go as expected?

Yes

Would you buy Jolt again?

Yes

The system itself has really bridged the gap within our organizations systems. I feel like we really max the platform out as far as what it is capable of doing. There really isn't much that we don't utilize therefore getting every bang for our buck so to speak.

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