A Honest Joule Review
January 06, 2026
A Honest Joule Review
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Joule
Joule by itself does not add much on our day-to-day business. Our company focuses more on the SuccessFactors platform so to be able to take value out of Joule we had to build Joule Studio skills around it in order to do some more specific tasks. Some quick examples: get information on Leavers, do calculations on maternity pay scenarios, and so on. Without Joule Studio, Joule could only do transactional stuff and quick actions, which by itself is not a great value added.
Pros
- Executes most of the time the correct Joule Skill
- Good to run quick actions without going to the user profile
Cons
- In SuccessFactors Joule should have more tools out of the box.
- There should be more examples on what is possible to do with Joule or Joule Studio in SuccessFactors, all available examples seem to focus only on Payroll or Inventory management leaving the HR behind.
- Document Grounding should be easier to implement, and should be possible to have some kind of permissions per couuntry / user group for specific documents. The implementation with Sharepoint makes it harder to complete because normally we need some extra team to join and help and until now, I always had issues implementing it. I believe that it would make it much easier if the documents could be stored and managed inside SuccessFactors.
Do you think Joule delivers good value for the price?
No
Are you happy with Joule's feature set?
No
Did Joule live up to sales and marketing promises?
No
Did implementation of Joule go as expected?
Yes
Would you buy Joule again?
No
Using Joule
50 - Mainly SuccessFactors implementation consultants that in our company act as managers and end users.
2 - One integration consultant and one SuccessFactors consultant.
- List of terminating users
- Run quick actions
- Maternity Pay skill
- Building Joule Skill to enhance Joule capabilities
Evaluating Joule and Competitors
- Other
Our main reason to use Joule initially was to experiment with its functionalities and potential.
We started in a too early phase where there was a lot of documentation still being rolled out, maybe we could have delayed a bit more.
Joule Implementation
- Implemented in-house
Change management was minimal - There was minimal to none change management in our implementation.
Joule Support
| Pros | Cons |
|---|---|
Kept well informed | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care |
Yes - No it was not resolved, my team found the solution faster than SAP support.
So far the support experiences where not great.
Using Joule
| Pros | Cons |
|---|---|
Relatively simple Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using Familiar | Not well integrated |
- The communication is all done via natural language so in general it makes it easy to do things.
- Integrating with Document Grounding is more complex than what it should be.
- Joule Studio should be easier to use too.
Yes - It works very well, at the first time it was not easy to understand how we should enable it, but after it was up and running it became very easy to use.
Comments
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