Joule

Score8.2 out of 10

211 Reviews and Ratings

What is Joule?

Joule is an AI copilot that’s grounded in an organization's business data and infused with AI agents. It proactively assists employees in every cloud application they use while automating complex processes.

Categories & Use Cases

Media

Screenshot of the Joule AI agent that helps a production supervisor respond faster, avoid delays, and handle shop-floor disruptions to keep production running at maximum efficiency.

Screenshot of how Joule can deliver insights grounded in business data, empowering employees to make faster, data-driven decisions.

Screenshot of Joule's AI assistance that helps employees work faster by guiding them to the SAP applications and screens where they can complete their next task.

Screenshot of Generative AI assisted code development with Joule that helps teams deploy custom applications and extensions faster.

Screenshot of Joule Studio, where teams can build custom skills and AI agents to address any specific business needs.

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Screenshot of the Joule AI agent that helps a production supervisor respond faster, avoid delays, and handle shop-floor disruptions to keep production running at maximum efficiency.

Sudheer Kurapati

SAP Development Lead in Finance and Accounting at United Therapeutics (501-1000 employees employees)

Use Cases and Deployment Scope

I am using Joule for Developer to learn how it works, refactoring code using natural language prompts to get smart code predictions for my current ABAP version, enhancing code consistency, and aligning with SAP-specific best practices.

Pros

Provide code up to some extent.
Reduce some coding effort.
Code Explanation & Understanding.

Cons

More interact with code development.
Better I'd available for on-premise version.
Still, Code Quality Requires Constant Human Verification, not generating 100% accuracy code.

Return on Investment

Provide code with SAP best practice.
Still need some more improvements to provide code specific to environment.
Well explained legacy code by point wise.

Usability

Alternatives Considered

Anthropic Claude

Other Software Used

ChatGPT, Anthropic Claude

Anita Anello

Founder / CEO in Professional Services at The Ripple Affect (1-10 employees employees)

Use Cases and Deployment Scope

We are using Joule to access business processes and increase our go to market approach.

Pros

Understanding my requests
Delivering data driven results
Following my business rules

Cons

Granting access to responses for users that do not have rights to the data.
Speed in results
Accuracy

Return on Investment

Increased efficiency
Improving our business processes
Still waiting to see the roi

Usability

Alternatives Considered

Anthropic Claude, Perplexity, ChatGPT, Google Gemini, Llama by Meta, DeepSeek, Grok Academy, Kimi AI and Qwen

Ravi Santani

Global Technology Leader in Information Technology at Johnson Controls (10,001+ employees employees)

Use Cases and Deployment Scope

Joule is used at multiple areas:
We use Joule for SAC, Joule for IBP, Joule for Developers & Joule for consultants. Joule is also being leveraged for BTP and S4 to create many Joule agents. Team is actively working to leverage standard Joule agents and also building SAP Joule custom skills and agents

Pros

Navigates apps and provides the correct apps/ dashboards
SAC Agents work very well
Joule for developers work very well

Cons

Integrate with Claude
Use Joule assisted agents for Data Migration

Return on Investment

Better user experience
Faster interaction resulting in to efficiencies
Accelerated development

Usability

Alternatives Considered

Anthropic Claude

Other Software Used

Anthropic Claude

Jorge Sá View profile

Integration Team Lead in Information Technology at Effective People (51-200 employees employees)

Use Cases and Deployment Scope

Joule by itself does not add much on our day-to-day business. Our company focuses more on the SuccessFactors platform so to be able to take value out of Joule we had to build Joule Studio skills around it in order to do some more specific tasks. Some quick examples: get information on Leavers, do calculations on maternity pay scenarios, and so on. Without Joule Studio, Joule could only do transactional stuff and quick actions, which by itself is not a great value added.

Pros

Executes most of the time the correct Joule Skill
Good to run quick actions without going to the user profile

Cons

In SuccessFactors Joule should have more tools out of the box.
There should be more examples on what is possible to do with Joule or Joule Studio in Successfactors, all available examples seem to focus only on Payroll or Inventory management leaving the HR behind.
Document Grounding should be easier to implement, and should be possible to have some kind of permissions per couuntry / user group for specific documents. The implementation with Sharepoint makes it harder to complete because normally we need some extra team to join and help and until now, I always had issues implementing it. I believe that it would make it much easier if the documents could be stored and managed inside SuccessFactors.

Usability

Other Software Used

SAP SuccessFactors HCM, SAP Integration Suite, SAP Identity Management

Mukesh Patel

Manager in Information Technology at Jindal Global Capability Center (10,001+ employees employees)

Use Cases and Deployment Scope

Currently, we have enabled Joule for BTP.

Pros

Transform Pillar for ABAP.
Day to Day functional Job.
Human Resources.

Cons

ABAP Empower Pillar.
VS Code.

Return on Investment

The entire world is looking at AI. SAP is widely used ERP, so ROI is clearly visible.
Automation is indeed requirement now days, so ROI is clearly visible.
You can manage your resources efficiently using Joule.
From RFQ to Procurement and Payment a custom agent will be helpful based on business scenario.
From sales to credit, we can automate processes using Joule.
Analytics should be automated for MIS.

Usability

Alternatives Considered

SAP Integration Suite

Other Software Used

Nimble, Google Cloud Build

Oracle Digital Assistant

Agentforce

Microsoft 365 Copilot

Joule

What is Joule?

Categories & Use Cases

Media

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Use Cases and Deployment Scope

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Other Software Used

Use Cases and Deployment Scope

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Use Cases and Deployment Scope

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Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

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