Jouryx is great for time management
Roy Evans | TrustRadius Reviewer
September 18, 2015

Jouryx is great for time management

Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

9.1m1

Modules Used

  • Timesheets

Overall Satisfaction with Journyx

Our entire company of 150 employees uses Journyx every day to report their daily task completed and to allocate to clients for monthly billing. We are able to upload month end time data into our accounting system and we produce cost reporting by client/department/special projects.
  • Easy input screen for the daily users.
  • Friendly email reminder to complete time sheets daily.
  • Reporting capabilities are endless.
  • Leave management ability can be improved to offer more functions and reporting.
  • Administration function of adding new clients can be difficult and time consuming.
  • Maybe at times too much customization. It is difficult to administrate all the activities and tasks if we have future changes.
  • Our secondary use of the time data would be for department/employee benchmarking. The data is used to increase employee efficiency.
  • We also are able to give employee feedback on improved completion time on new employees. I make sure employee training was successful.
  • Return on investment did not occur as we use Journyx as a management tool and for financial cost reporting.
Sage 300 ERP (Accpac) Timesheet module. Both are very good and I didn't make the decision. But thePC requirements are much less for Journyx.
We are a service company and a lot of other software functions might be primarily for project bases clients or manufacturing companies. Our clients tracking do not end by project; they are ongoing.

Journyx Feature Ratings

Using Journyx

150 - Service/administration industry, various departments use Jouryx to track employee time.
2 - IT department for the install & maintenance. Finance department for reporting.
  • Benchmarking employee jobs
  • Client cost reporting
  • Efficiency
  • Cost reporting by client/department/task and special project
  • Employee leave reporting
  • Employee expense reimbursement
All depending on cost for renewal. This is very expensive as a reporting tool, as we do not recover the cost through billing.

Evaluating Journyx and Competitors

Yes - Custom product. need more our of timesheet reporting
  • Product Features
  • Product Usability
Reporting features and its easy for the daily user to enter time.
Review more software for comparison

Journyx Implementation

It takes a lot of planning and it's time consuming.
Change management was minimal
  • Planning the layout. What were our reporting needs?

Journyx Training

  • Online training
  • Self-taught
Good training overall, some areas we do use.
No, must learn from training. Too many unknown functions.

Journyx Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Immediate help available
Support cares about my success
None

Using Journyx

Back end, administration or set up on the software.
ProsCons
Consistent
Unnecessarily complex
Requires technical support
Slow to learn
Cumbersome
Lots to learn
  • Time sheet entry for the daily user is easy.
  • Setting up the system is difficult at [best]. A lot of planning is needed.
  • Setting of new users or clients can take a lot of time. You can miss a task easily.
Yes - 
We don't use it as they don't support Blackberry which is crazy as it's the only secure phone. As most companies will not allow unsecured Apple products in the work place. 100% of our company smart phones are Blackberry and about 80% of personal staff phones are Blackberry as well.


Journyx Reliability

Server issues at first.
Yes, it's there when I need it.
Can be slow at times.

Relationship with Journyx, Inc

Always willing to help.