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Journyx Review: "Jouryx is great for time management"
https://www.trustradius.com/time-trackingJournyxUnspecified914101
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September 18, 2015

Journyx Review: "Jouryx is great for time management"

Score 8 out of 101
Vetted Review
Verified User
Review Source

Software Version
9.1m1
Modules Used
Timesheets

Overall Satisfaction with Journyx

Our entire company of 150 employees uses Journyx every day to report their daily task completed and to allocate to clients for monthly billing. We are able to upload month end time data into our accounting system and we produce cost reporting by client/department/special projects.
  • Easy input screen for the daily users.
  • Friendly email reminder to complete time sheets daily.
  • Reporting capabilities are endless.
  • Leave management ability can be improved to offer more functions and reporting.
  • Administration function of adding new clients can be difficult and time consuming.
  • Maybe at times too much customization. It is difficult to administrate all the activities and tasks if we have future changes.
  • Our secondary use of the time data would be for department/employee benchmarking. The data is used to increase employee efficiency.
  • We also are able to give employee feedback on improved completion time on new employees. I make sure employee training was successful.
  • Return on investment did not occur as we use Journyx as a management tool and for financial cost reporting.
Sage 300 ERP (Accpac) Timesheet module. Both are very good and I didn't make the decision. But thePC requirements are much less for Journyx.
We are a service company and a lot of other software functions might be primarily for project bases clients or manufacturing companies. Our clients tracking do not end by project; they are ongoing.

Journyx Feature Ratings

Using Journyx

Users and Roles

150 - Service/administration industry, various departments use Jouryx to track employee time.

Support Headcount Required

2 - IT department for the install & maintenance. Finance department for reporting.

Business Processes Supported

  • Benchmarking employee jobs
  • Client cost reporting
  • Efficiency

Innovative Uses

  • Cost reporting by client/department/task and special project

Future Planned Uses

  • Employee leave reporting
  • Employee expense reimbursement

Likelihood to Renew

7
All depending on cost for renewal. This is very expensive as a reporting tool, as we do not recover the cost through billing.

Evaluating Journyx and Competitors

Products Replaced

Yes - Custom product. need more our of timesheet reporting

Key Differentiators

  • Product Features
  • Product Usability
Reporting features and its easy for the daily user to enter time.

Evaluation Lessons Learned

Review more software for comparison

Journyx Implementation

Implementation

5
It takes a lot of planning and it's time consuming.

Implementation Details / Implementation Partner

  • Implemented in-house

Implementation Phases

Change Management Lessons

Change management was minimal

Implementation Issues

  • Planning the layout. What were our reporting needs?

Journyx Training

Training Types Used

  • Online training
  • Self-taught

Online Training

7
Good training overall, some areas we do use.

Ease of Journyx Training

No, must learn from training. Too many unknown functions.

Journyx Support

Support

6
Cost

Journyx Customer Support Pros and Cons

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Immediate help available
Support cares about my success
None

Premium Support

No - Cost

Bug Resolution

Using Journyx

Usability

6
Back end, administration or set up on the software.

Usability Pros and Cons

ProsCons
Consistent
Unnecessarily complex
Requires technical support
Slow to learn
Cumbersome
Lots to learn

Easy Tasks

  • Time sheet entry for the daily user is easy.

Difficult Tasks

  • Setting up the system is difficult at [best]. A lot of planning is needed.
  • Setting of new users or clients can take a lot of time. You can miss a task easily.

Mobile Interface Availability and Impressions

Yes - 
We don't use it as they don't support Blackberry which is crazy as it's the only secure phone. As most companies will not allow unsecured Apple products in the work place. 100% of our company smart phones are Blackberry and about 80% of personal staff phones are Blackberry as well.


Journyx Reliability

Scalability

7
Server issues at first.

Reliability and Availability

8
Yes, it's there when I need it.

Performance

5
Can be slow at times.

Relationship with Journyx, Inc

Pre-Sale Experience

8
Friendly.

Post-Sale Experience

8
Always willing to help.