In my opinion, an Unethical business that supports lying to potential customers
November 18, 2022

In my opinion, an Unethical business that supports lying to potential customers

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kareo Medical Billing

We do not use Kareo Medical Billing because, in my experience, despite Kareo sales reps claims, it did not provide the features we had been told it has. In my opinion, the sales rep blatantly lied to me about the Kareo Medical Billing features, and based on those lies; I signed a one-year agreement. And before signing the agreement, in my experience, the Kareo rep provided significant hurdles to properly testing the software. After signing the agreement and determining I had been lied to about the features, I canceled the agreement, yet in my experience, Kareo is billing me an "early cancellation fee" which is, in essence, the full one-year price. I will be seeking legal counsel to invalidate this agreement.
  • Nothing
  • In my opinion, hire honest sale staff
  • In my opinion, make it corporate policy not to lie to prospective customers
  • I feel there is negative impact of needing to use my lawyer to invalidate the "agreement"
Despite their limitations, at least, in my experience, SimplePractice reps don't lie to customers.

Do you think Kareo Medical Billing delivers good value for the price?

No

Are you happy with Kareo Medical Billing's feature set?

No

Did Kareo Medical Billing live up to sales and marketing promises?

No

Did implementation of Kareo Medical Billing go as expected?

No

Would you buy Kareo Medical Billing again?

No

See the above regarding, in my opinion, Kareo's unethical sales behavior.