Almost satisfied
March 25, 2021
Almost satisfied
Score 7 out of 10
Vetted Review
Verified User
Software Version
Keap Pro
Overall Satisfaction with Keap (formerly Infusionsoft)
I use Keap to communicate with clients, fulfill orders, offer support and to process sales. It keeps track of everything I do and makes my work possible. I set up numerous linked campaigns and move clients from entry level free products up to higher priced products.
- I like the email sequences, it's easy to see what I've set up and what response I'm getting.
- I like the dashboard to see at a glance what's happening.
- I think the technical support for phone help is excellent most of the time.
- The trainings do not match the updated product.
- The tech support kept offering me different answers and it took a month to find the best solution for a payment plan.
- I want to be able to Google something I want to accomplish in Keap and to find the answer right away.
- There are problems with the application that cannot be dealt with through chat. There should be phone support on evenings and weekends..
- It has cost me more than it has made me. I wasn't ready for such a robust platform, but didn't want to give it up once I'd started.