Item: Keap
Rating: 7
Author: Verified User

Overall Satisfaction with Keap (formerly Infusionsoft)

Use Cases and Deployment Scope

I use Keap to communicate with clients, fulfill orders, offer support and to process sales. It keeps track of everything I do and makes my work possible. I set up numerous linked campaigns and move clients from entry level free products up to higher priced products.

Pros and Cons

Pros

I like the email sequences, it's easy to see what I've set up and what response I'm getting.
I like the dashboard to see at a glance what's happening.
I think the technical support for phone help is excellent most of the time.

Cons

The trainings do not match the updated product.
The tech support kept offering me different answers and it took a month to find the best solution for a payment plan.
I want to be able to Google something I want to accomplish in Keap and to find the answer right away.
There are problems with the application that cannot be dealt with through chat. There should be phone support on evenings and weekends..

Return on Investment

It has cost me more than it has made me. I wasn't ready for such a robust platform, but didn't want to give it up once I'd started.

Other Software Used

Vimeo, Audacity, Ahrefs

Likelihood to Recommend

Keap is a workhorse, and you can automate so much of your business. The drawback is finding out how to implement that automation in the best way possible. Keap needs more phone support and better training. The video trainings they produce are excellent, they need more of these videos for more in depth topics.

Keap Feature Ratings

Comments

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Almost satisfied

Software Version