Great all-in-one solution for managing future and current customers, and online sales and marketing.
March 25, 2021

Great all-in-one solution for managing future and current customers, and online sales and marketing.

Walt Pitts | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Keap Pro

Overall Satisfaction with Keap (formerly Infusionsoft)

I use keap for billing, landing pages, and to manage customer information.
  • Good solution for al in solution for email lists.
  • Good for landing pages.
  • Good for keeping track of customers.
  • Better texting options for campaigns.
  • Simpler user interface for building campaigns.
  • Great for invoices.
  • Great for keeping information of future and current customers.
Keap is an all-in solution for my on and offline marketing, sales, and customer management.
Great for collecting emails, keeping track of potential and current customers, sending invoices, building campaigns.

Keap Feature Ratings

Landing pages
Mobile optimization
Email deliverability reporting
List management
Lead nurturing automation
Lead scoring and grading
Data quality management
Automated sales alerts and tasks
Standard reports
Custom reports
Role-based workflow & approvals

Keap Resources and Customization

Using Keap (formerly Infusionsoft)

1 - It's just me running the operations so all business functions.
  • Sending invoices to customers.
  • Email lists.
  • Email automation.
  • Sending invoices.
  • Setting up appointments online.
  • Keeping track of future and current customers.
  • Sales of digital courses and tutorials.
  • On and offline guitar lessons.
  • Booking performances.
I'm just scratching the surface of Keap and still need to implement many of the features available in it. It's the best all-in-one solution for my business.

Do you think Keap delivers good value for the price?


Are you happy with Keap's feature set?


Did Keap live up to sales and marketing promises?


Did implementation of Keap go as expected?


Would you buy Keap again?


Evaluating Keap (formerly Infusionsoft) and Competitors

Yes - I used AWeber and Leadpages before going with Keap. I chose Keap because it has so many features and is an all-in-one solution for my business.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
The product features are very powerful. Having to just use Keap for invoices, customer relations management, emails, sales and marketing, and a business phone number for talk and text.
There is nothing I would change with my evaluation or selection process.

Keap (formerly Infusionsoft) Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No. Premium support comes with fee of Keap.
Yes - I have reported several bugs, and all the issues have been addressed and resolved to my satisfaction promptly.
In April 2020 during the start of the Covid 19 pandemic, I lost all of my work. I am a full-time working musician and there was no place for me to play.

I was going to cancel my Keap subscription but after speaking with Patrick Scott (customer success coordinator at Keap) I was given another round of the onboarding coaching program for free along with Keap paying my May bill for my monthly subscription to Keap.

I am very grateful for this and has made me a loyal customer of the Keap company and community.
I can always speak to a person when I need help, and the support team is always knowledgeable, patient, and always resolved my issues.

Using Keap (formerly Infusionsoft)

Like to use
Well integrated
Requires technical support
Lots to learn
  • Sending invoices.
  • Inputting customer information.
  • Setting up appointments and tasks.
  • Building a campaign.
Yes - The mobile interface works very well.
Since Infusionsoft has changed to Keap, I find that the functions and features are much easier to use and understand.