Keap provides good automation for businesses just starting out
September 15, 2021

Keap provides good automation for businesses just starting out

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Keap (formerly Infusionsoft)

I used Keap for automation, sales funnels, making appointments, broadcasting emails, and my sales pipeline. It's like a CRM but has some helpful automation too.
  • Automation.
  • Easy to Use.
  • Customer Service.
  • It's expensive.
  • Aspects of their automation could be better. For example, stopping automation when someone responds.
  • Removing people who have already unsubscribed would be helpful.
  • It has helped save time with follow-up.
  • Helped with closing deals.
  • It has helped me keep track of my leads.

Do you think Keap delivers good value for the price?

Yes

Are you happy with Keap's feature set?

Yes

Did Keap live up to sales and marketing promises?

Yes

Did implementation of Keap go as expected?

Yes

Would you buy Keap again?

No

It's good for a small business needing some automation. I'm starting to work more in sales funnels, and while this is possible in Keap, it's not as good as other software for this. Additionally, there are caps on the number of people in the database before there is an upcharge, and that can get expensive as the sales list grows.

Keap Feature Ratings

Landing pages
9
Mobile optimization
8
Email deliverability reporting
9
List management
9
Lead nurturing automation
9
Lead scoring and grading
Not Rated
Data quality management
Not Rated
Automated sales alerts and tasks
9
Calendaring
9
Standard reports
Not Rated
Custom reports
Not Rated
API
Not Rated
Role-based workflow & approvals
Not Rated
Customizability
Not Rated