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Alchemer

Score9 out of 10

67 Reviews and Ratings

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What is Alchemer?

Alchemer (formerly SurveyGizmo) is an online survey tool that helps companies design surveys and collect and analyze data. Features include branding, logic & branching, mobile surveys, question types, and reporting.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Alchemer has to offer, as determined by TrustRadius' reviewers.
Based on 67 ratings of Alchemer's features
View all features

Top Performing Features

  • Question design help

    Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

    Category average: 8.1

  • Multiple question types

    Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

    Category average: 8.7

  • Access controls

    Administrators can limit users’ ability to access data and edit content.

    Category average: 8.7

Areas for Improvement

  • Standard reports

    Includes canned reports that allow users to generate and share accurate survey results.

    Category average: 7.9

  • Data export

    Data collected within the tool can be exported to another program for additional reporting/analysis.

    Category average: 8.5

  • Analytics

    Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

    Category average: 8.1

Reviews

What users are saying about Alchemer.
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Alchemer gets the answers.

Dan ClarkeView profile
Principal User Researcher in Research & Development at Focusrite Group US (201-500 employees employees)

Use Cases and Deployment Scope

We use Alchemer for all of our surveys from ever-green NPS surveys to one-off large and small scale studies, to recruiting for interviews and signing legal documents.

Pros

  • logic based interactions
  • animations
  • Interactions design

Cons

  • Collaboration
  • Question logic
  • Variety of questions available

Return on Investment

  • Allowed us to gain strategic understanding
  • Allowed us to fix issues for customers
  • Allowed us to know our customers better.

Alternatives Considered

Qualtrics XM for Strategy and Research

Other Software Used

ProWritingAid

A great survey tool for most use cases

Incentivized
David Dubin, PhDView profile
Principal in Corporate at People Strategies (1-10 employees employees)

Pros

  • Many different question types
  • Easy ways to test the survey
  • Priced well
  • Can use individual passcodes for people to take surveys

Cons

  • The CSR's are nice but not that helpful
  • There aren't great ways to upload survey questions
  • Downloading data can be a little clunky

Return on Investment

  • Positive impact on ability to collect data quickly

Alternatives Considered

QuestionPro

Usability

Flexible and extremely capable platform

Incentivized
Jonathan EichorstView profile
Director Digital Strategy at Wilson Dow Group (51-200 employees employees)

Pros

  • Capability
  • Flexibility
  • User Support

Cons

  • Back end hosting
  • Higher file size thresholds for uploads

Return on Investment

  • Increased efficiency
  • Reduced cost
  • Timely receipt of operational and campaign data

Alternatives Considered

SurveyMonkey

Other Software Used

Wistia, SpotMe, monday.com

Usability

Alchemer - Worth strong consideration

Incentivized
Lisa Gonzales
Chief Business Officer in Information Technology at Mt Diablo Unified (1001-5000 employees employees)

Pros

  • ease of use
  • inexpensive
  • easy for those on the receiving end to respond

Cons

  • downloading content into different graphic organizers

Return on Investment

  • increased efficiency
  • minimizes staff time requirements

Alternatives Considered

SurveyMonkey

Other Software Used

SurveyMonkey

Usability

An Extremely Proficient Business Analytics Tool. Perfect for Both Internal & External Projects.

Incentivized
Joshua MelderView profile
Process Optimization Analyst in Corporate at Quad (10,001+ employees employees)

Pros

  • Fantastic integration with external tools such as Salesforce.
  • The platform is consistently being provided with recognizable upgrades. It speaks to the continuous improvement nature of the platform.
  • Data analyzation is incredibly efficient. One can export survey results to a variety of formats for quick use.

Cons

  • New features come out often - but pricing on additional features can be quite steep.
  • Creating surveys for mobile devices has been a bit more difficult than my experience on other platforms.
  • If you update a template, your previous surveys are not automatically updated. Therefore, if you want to utilize a previous survey, you'll have to manually re-work to apply those changes.

Return on Investment

  • Faster turn-around time for data-intensive projects.
  • Creating standardized surveys enables our business team to create meaningful data from one data-set.
  • Recommendations that have data carry significantly more weight when we provide recommendations to customers. Gaining feedback is extremely vital to our business unit!

Alternatives Considered

SurveyMonkey, Novi Survey, Google Forms and Qualtrics

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