Alchemer (formerly SurveyGizmo) is an online survey tool that helps companies design surveys and collect and analyze data. Features include branding, logic & branching, mobile surveys, question types, and reporting.
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| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Alchemer, formerly known as Survey Gizmo, has proven to be a versatile and valuable tool for a wide range of use cases. One primary use case is within large corporations, where it is utilized for internal surveys to gather employee feedback after town-hall meetings. This allows the organization to effectively gauge employee sentiments and make informed decisions based on their input.
On a smaller scale, Alchemer is used by teams conducting process audits through on-site customer visits. By engaging with external employees using various survey tools, the software facilitates data collection for business objectives and helps strategize and plan accordingly. Furthermore, administrative teams within organizations rely on Alchemer to create forms and targeted notifications for conveying departmental needs while standardizing data collection across different departments. The software also assists in managing work orders, resource requests, equipment check-in/out, and other internal requests.
Alchemer's capabilities extend beyond internal use as well. It serves as a data collection and entry tool for statewide programs that require large volumes of data from the audience. Moreover, it has been employed for event conference registration and even collecting data for cognitive assessments by other companies.
In addition to these specific examples, Alchemer is widely deployed across various departments within businesses to run both internal and external surveys. This allows organizations to gain insights into client opinions and identify areas for improvement. The software's automation capabilities and seamless integration with marketing automation systems are particularly appreciated features among users.
Alchemer's flexibility is evident in its ability to accommodate unique survey needs across different departments, ranging from marketing research to customer support to product-related surveys. Overall, the software streamlines the survey process, provides detailed responses, and facilitates efficient data collection and analysis - ultimately solving the problem of relying solely on anecdotal information by providing concrete data-backed insights.
Seamless Integration with External Tools: Many users have praised Alchemer for its seamless integration with external tools like Salesforce, allowing for easy transfer and analysis of data. This integration has been highly appreciated by multiple reviewers, who found it to be a valuable feature that enhances their workflow.
Continuous Upgrades and Improvement: Reviewers have consistently mentioned that Alchemer provides recognizable upgrades on a regular basis, demonstrating a commitment to continuous improvement. This aspect of the software has given users confidence in its ability to keep up with evolving needs and technologies.
Efficient Data Analysis: Several users have found data analysis in Alchemer to be incredibly efficient. They have highlighted the ease of exporting survey results to various formats, which saves time and allows for quick and convenient use of the collected data. The efficiency of data analysis in Alchemer has been highly valued by these reviewers.
Difficulty with Mobile Surveys: Creating surveys for mobile devices on Alchemer has been challenging for some users. They have found it to be more difficult compared to other platforms, which offer a smoother experience in designing surveys specifically optimized for mobile devices.
Complex Advanced Logic: Users have expressed frustration with the complexity of advanced logic in Alchemer. Some reviewers mentioned that simple tasks like piping answers to another question require lengthy scripts, making the process more convoluted than necessary.
Inconsistent PDF Exports: The PDF exports of survey responses from Alchemer can be inconsistent and unreliable. According to several users, certain options cut off questions, rendering them unusable for printing purposes. This inconsistency poses challenges when trying to present or analyze survey data in a clear and organized manner.
Users recommend Alchemer for organizations that have the budget and specific needs. They suggest having a demo to understand its efficiency and praise the customer support for problem-solving. Additionally, users recommend Alchemer for programming simple surveys as it is user-friendly and doesn't require programming knowledge.
Users find SurveyGizmo to be the best survey platform in terms of functionality, features, cost, and responsive staff. They appreciate the software's ability to switch languages easily. Users suggest giving SurveyGizmo a try, as it is a powerful and well-designed survey and reporting tool.
SurveyMonkey is recommended by users for its straightforward interface and popularity.
