KeepTruckin is worth using
Updated October 12, 2021

KeepTruckin is worth using

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with KeepTruckin

Across the whole organization, Wifi needs to be increased without additional expenses. If the driver is uploading all documents, 1 GB is not enough per vehicle. With 20 drivers loading up all documents(fuel, BOL, scale tickets) we should have available min 1.5GB per driver. Do we need to monitor the driver's consumption? Yes, but also we need the included capacity to operate without having additional cost. There are now so many providers out there doing similar services cheaper, but KeepTruckin's operation and support are quite good, sometimes you need to call twice, but is ok. It would be important for KeepTruckin to add 2 more features: showing driver's RPM and trailer hand valve operation.
  • 24/7 Eld Support
  • Has a good variety of dashboard features.
  • Implementing rule changes in Canada to update in the system too.
  • Tablet for update should do that without wifi over USB.
  • Wifi needs to be increased without additional cost.
  • Showing RPM of vehicle for minimizing damage on engines.
  • Showing trailer hand valve operation to avoid wear out on trailer brakes.
  • Have the possibility to locate drivers based on location easier. For example, entering a location to find all drivers in an area.
  • Let Tablet update via USB connector not only wifi
  • The wife to transmit documents 1 GB is not enough should for same price 2GB.
Like I said for administrators, there could be some time based on the topic to go faster— not to say that support is bad. Everybody is in certain areas which are very good, some other wick, easiest way split by strength the department.
Some features in the previous version of KeepTruckin were easier so you need to get used to the changes. Explanation on the score should be trained better to get more precise info on how best to evaluate. Some drivers have high scores, while others are doing very well and have lower scores. I need more preciseness in that.
Only one ELD broke down and is being replaced by KeepTruckin.

Do you think Motive (previously KeepTruckin) delivers good value for the price?


Are you happy with Motive (previously KeepTruckin)'s feature set?


Did Motive (previously KeepTruckin) live up to sales and marketing promises?


Did implementation of Motive (previously KeepTruckin) go as expected?


Would you buy Motive (previously KeepTruckin) again?


TiTan, Swift Board, and some others.
Everything is already in the review. They are doing well. When calling as an administrator, I would appreciate being transferred to someone specializing in the area I'm calling about, but, in comparison to other providers, I would choose KeepTruckin.

Using KeepTruckin

17 - Older drivers need little longer to adapt
  • Geofence, Location, HOS, Info about vehicle needs upgrade for Trailer hand valve and engine RPM
  • Geofence
  • Document loading
  • Ifta calculation
  • Geofence should show beside location BOL as well.
Base on the review if other points wick fulfilled, and the price will not increase because the competition is big, and catching up in systems too.

Evaluating KeepTruckin and Competitors

Yes - Titan, but only why there system was out fashioned
  • Price
  • Product Features
  • Prior Experience with the Product
The market is rising in competition, and many software with similar or better features are lower in price.
24/7 Service and price, and easy to handle for drivers

KeepTruckin Implementation

The last device we got had a $10 increase, this feature can make customers upset and send them to the competition.
Yes - We are in transportation, so we need to put the devices in phases for cost deduction, unfair for the last device we implemented the price increase of $10.
Change management was a big part of the implementation and was well-handled - During Covid 19 cost and expenses were big factors, the advantage is many providers are greedy to sell 3 years contract. If your product is good you do not need a contract. Contracts are using companies where now their system has some wackiness. We say in some countries who like to make contracts like to fool customers in my opinion.
  • Service 24/7
  • Time
  • Price
  • Training

KeepTruckin Support

Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
I guess middle
Yes - one eld malfunction
Ervin Hernandez is doing a very excellent job, and because of the way he is doing his job I felt convince doing the deal with him.

Using KeepTruckin

Support and function most time satisfactory, something for improvement is in the other answers mentioned.
Like to use
Easy to use
Well integrated
Feel confident using
Unnecessarily complex
Lots to learn
  • Logs
  • Inspection
  • Documents
  • Inconsistency Form, Document Odometer to ECM variating to Vehicle odometer
  • Tablet with USB connector ELD is not updating , so when there is no wifi nothing is updating.
  • This feature really needs a fix.
Yes - How I said previous page that needs improvement, that the eld and tablet without wifi can update