NaBehind the screens : Khoros Cares

Cost efficiency : Ongoing costs of maintaining outweigh the benefit
Underutilization : Platform not being fully utilized by team and struggle to adapt to its features
Shift in Customer Service Strategy Functionalities no longer aligned with new directions for company
Organizational changes : Changes in the organizational structure or leadership might prompt reassessment of tools and systems

Complex implementation : Posed challenges during implementation, leading to a longer learning curve and impacting team to utilize platform
cost considerations : cost of maintaining and using this platforms perceived as relatively high compared to the perceived value or available budget
Integration challenges : difficulties in integrations this platforms seamlessly with other existing tools or systems may have hindered its overall effectiveness.

Implentation challenges : Difficulties during implementation phase, such as more complex setup
user training issues : lack of sufficient training
Integration problems : Difficulties to integrate with other system tools

Well suited :
Large enterprise : robust feature and scalability with extensive customer needs
Socially active brand : Companies that heavily engaged in social media
Multi channel support : Organization that looking to provide support across diverse digital channels.

Less appropriate :
Small business with limited resources : This can platforms can be pricey and complexity may be less feasible for smaller business or organization with modest customer needs
Companies with minimal social media : If business or companies doesn't have active presence on social media