A tool that helps you to listen your customers from any channel, anywhere, anytime
December 11, 2023
A tool that helps you to listen your customers from any channel, anywhere, anytime
Score 6 out of 10
Vetted Review
Verified User
Modules Used
- Response
- Messaging
Overall Satisfaction with Khoros Care
We were looking for a tool to handle messages from all our customers or leads from different channels like social media, WhatsApp business, email, and website forms. We want to hear from our customers from whichever medium they prefer. And for that, we need a tool where our support team can handle all such messages from a simple place. Khoros Care is a good fit for this need.
- Multiple Social Media Chat Integration
- Open APIs for extended use cases
- Auto tagging of new tickets
- Its hard to learn for beginners. How to start with?
- Hard to make customisation without technical help
- Pricing
- Reduced response time
- Zero untouched tickets/messages
- Scalable support system
Khoros is a well-known provider. It has a good support system. Known for its enterprise scalability, social listening, and AI based automation.
Do you think Khoros Care delivers good value for the price?
Not sure
Are you happy with Khoros Care's feature set?
Yes
Did Khoros Care live up to sales and marketing promises?
Yes
Did implementation of Khoros Care go as expected?
Yes
Would you buy Khoros Care again?
No