#Gettingtoknowyou
September 10, 2019

#Gettingtoknowyou

Chela Garrett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Response

Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)

My team uses Khoros Care to monitor Facebook and Twitter. We respond to customer service opportunities within 30 minutes of our customer's original post. We invite them to email us to assist with their inquiries.

Pros

  • Filtering
  • Tags and Labels
  • Inbox

Cons

  • Analytics
  • We would like to add other sites to monitor, such as Consumer Affairs, Instagram, YouTube, etc.
  • Increased visibility
  • Increased efficiency
  • Productive possibilities
Cigna's marketing team selected Khoros. Our transition from Percolate to Khoros Care was smooth, we were well supported and were provided with training material. The Khoros team made it work for us!
We currently have a team of 20 advocates who monitor Facebook and Twitter, Khoros Care is user-friendly for a group of this size. They can easily communicate if the post is being reviewed, dismissed etc. It is great to quickly go into the native pages from Care to view the full story.
We would like to learn more about the analytics piece as well how Community could benefit our business.

Comments

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