Khoros Care - Intuitive and Effective
September 11, 2019
Khoros Care - Intuitive and Effective
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Messaging
Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)
We utilize Khoros care to manage incoming customer care issues. THe program is utilized by a team of 8 care agents with oversight by a care manager team.
- Incoming social customer care content management.
- Routing and managing care issues.
- Reporting on agent performance and care metrics.
- Prioritization of priority items,
- Reporting on the median and mean SLAs,
- Increase in efficiency.
- Improved reporting capabilities on care issues.
- Provided visibility into care comments we were previously unaware of.
- Improved customer service overall.
We like the interface and the power of the Khoros marketing platform.
Do you think Khoros Care delivers good value for the price?
Yes
Are you happy with Khoros Care's feature set?
Yes
Did Khoros Care live up to sales and marketing promises?
Yes
Did implementation of Khoros Care go as expected?
Yes
Would you buy Khoros Care again?
Yes