Khoros Care - Intuitive and Effective
September 11, 2019

Khoros Care - Intuitive and Effective

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Messaging

Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)

We utilize Khoros care to manage incoming customer care issues. THe program is utilized by a team of 8 care agents with oversight by a care manager team.

Pros

  • Incoming social customer care content management.
  • Routing and managing care issues.
  • Reporting on agent performance and care metrics.

Cons

  • Prioritization of priority items,
  • Reporting on the median and mean SLAs,
  • Increase in efficiency.
  • Improved reporting capabilities on care issues.
  • Provided visibility into care comments we were previously unaware of.
  • Improved customer service overall.
We like the interface and the power of the Khoros marketing platform.

Do you think Khoros Service delivers good value for the price?

Yes

Are you happy with Khoros Service's feature set?

Yes

Did Khoros Service live up to sales and marketing promises?

Yes

Did implementation of Khoros Service go as expected?

Yes

Would you buy Khoros Service again?

Yes

This is our first experience with a care system/module. The system is easy to configure and use. The UX is very intuitive and it was easy for our social care agents to utilize and easy for our team to configure. The implementation and training team was awesome and the continued support we have received has been equally as good.

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