Khoros Care - Intuitive and Effective
September 11, 2019
Khoros Care - Intuitive and Effective

Modules Used
- Messaging
Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)
We utilize Khoros care to manage incoming customer care issues. THe program is utilized by a team of 8 care agents with oversight by a care manager team.
- Incoming social customer care content management.
- Routing and managing care issues.
- Reporting on agent performance and care metrics.
- Prioritization of priority items,
- Reporting on the median and mean SLAs,
- Increase in efficiency.
- Improved reporting capabilities on care issues.
- Provided visibility into care comments we were previously unaware of.
- Improved customer service overall.
We like the interface and the power of the Khoros marketing platform.
Do you think Khoros Care (Formerly Spredfast + Lithium) delivers good value for the price?
Yes
Are you happy with Khoros Care (Formerly Spredfast + Lithium)'s feature set?
Yes
Did Khoros Care (Formerly Spredfast + Lithium) live up to sales and marketing promises?
Yes
Did implementation of Khoros Care (Formerly Spredfast + Lithium) go as expected?
Yes
Would you buy Khoros Care (Formerly Spredfast + Lithium) again?
Yes