TrustRadius
Lithium Social Media Management Review 1 of 25
"Lithium Social Media Management Review 2017"
https://www.trustradius.com/social-media-managementLithium Social Media ManagementUnspecified7.644101
Yannick Pierre profile photo
October 09, 2017

"Lithium Social Media Management Review 2017"

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Lithium Social Media Management

Lithium Social management is being used across the organisation for management of social media enquiries, reporting and insights.
  • Social response work flow management
  • Agent performance reporting & insights
  • Unified platform across marketing and social customer service
  • Notification & alerts
  • Addition social platforms
  • Social publishing/marketing
  • Easy integration with social listening platforms
Hootsuite, Percolate and Salesforce have been reviewed or used in the past. The main benefit of Lithium social management is it is a platform that has been built from the ground up focused on customer service.
Routing and prioritizing of work is a key element of an effective social support team and Lithium allow us to use a mix of automation and manual configuration to get the best productivity out of our team.
Lithium has helped us operationalize our customer care over social allowing us to recognise issues and report back into the business opportunities. Dashboards and monitor walls are used by our business to show insights in real-time and allow us to flex based on demand.
Lithium as a company are receptive to our suggestions and feedback on how to improve the products to serve their customer needs.