Khoros Review 2017
October 09, 2017

Khoros Review 2017

Yannick Pierre | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)

Khoros is being used across the organization for management of social media inquiries, reporting, and insights.

Pros

  • Social response work flow management
  • Agent performance reporting & insights
  • Unified platform across marketing and social customer service
  • Notification & alerts

Cons

  • Addition social platforms
  • Social publishing/marketing
  • Easy integration with social listening platforms
Hootsuite, Percolate and Salesforce have been reviewed or used in the past. The main benefit of Khoros social management is it is a platform that has been built from the ground up focused on customer service.
Khoros as a company are receptive to our suggestions and feedback on how to improve the products to serve their customer needs.

Comments

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