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Khoros Review 2017
October 09, 2017

Khoros Review 2017

Yannick Pierre | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)

Khoros is being used across the organization for management of social media inquiries, reporting, and insights.
  • Social response work flow management
  • Agent performance reporting & insights
  • Unified platform across marketing and social customer service
  • Notification & alerts
  • Addition social platforms
  • Social publishing/marketing
  • Easy integration with social listening platforms
Hootsuite, Percolate and Salesforce have been reviewed or used in the past. The main benefit of Khoros social management is it is a platform that has been built from the ground up focused on customer service.
Routing and prioritizing of work is a key element of an effective social support team and Khoros allow us to use a mix of automation and manual configuration to get the best productivity out of our team.
More than 5,000 per week
Khoros has helped us operationalize our customer care over social allowing us to recognize issues and report back into the business opportunities. Dashboards and monitor walls are used by our business to show insights in real-time and allow us to flex based on demand.
Khoros as a company are receptive to our suggestions and feedback on how to improve the products to serve their customer needs.