Khoros Care Review
Updated March 17, 2020

Khoros Care Review

Taylor Mileski | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)

It is being used by Nickelodeon's social media team. We use this for our daily social media needs (scheduling, community management, monitoring social discussions, etc).

Pros

  • Helps us to plan ahead.
  • Helps publishing needs.

Cons

  • Missing key publishing tools for platforms (ex: polls on twitter).
  • Would love to have a built-in Giphy option to respond to fans.
  • Helps provide visibility into reporting,
  • It has increased efficiency,
  • Contributed to productivity,
It is useful in tracking and bubbling up issues and concerns or positive feedback to the appropriate lines of business
I am not familiar with other alternatives at the moment since this the only platform I have used since beginning my career.
It works well for giving an overview of social conversations and can help to monitor the campaigns. However, it would be great to see perhaps an "overall sentiment" rating for a particular campaign.

Comments

More Reviews of Khoros Service

  1. Home
  2. Social Media Customer Service Software
  3. Khoros Service Reviews
  4. User Review of Khoros Service